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i noticed that my homepage and search pages were changing all the time so i checked for the bridge.dll file.

i found it.. but now i'm unsure as to what to do to get rid of it... i performed a hijackthis log and this is what i found:

Logfile of HijackThis v1.97.7
Scan saved at 3:23:58 PM, on 18/06/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
C:\Program Files\Executive Software\DiskeeperWorkstation\DKService.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\carpserv.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\CMEII\CMESys.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\PROGRA~1\3DCal32\3DCal32.exe
C:\Program Files\Common Files\GMT\GMT.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\WINDOWS\system32\sdkrz32.exe
C:\WINDOWS\mfcdt32.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Documents and Settings\Alan\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\faqwm.dll/sp.html#96676
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = res://faqwm.dll/index.html#96676
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = res://faqwm.dll/index.html#96676
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\faqwm.dll/sp.html#96676
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://faqwm.dll/index.html#96676
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\faqwm.dll/sp.html#96676
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {2E9CAFF6-30C7-4208-8807-E79D4EC6F806} - C:\Program Files\Submit\submithook.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: (no name) - {DEFF3B98-3686-8151-5CDB-C593651F3170} - C:\WINDOWS\netsw32.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [CMESys] "C:\Program Files\Common Files\CMEII\CMESys.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Image] rundll32 C:\WINDOWS\d3qg.dll,Install
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [sdkrz32.exe] C:\WINDOWS\system32\sdkrz32.exe
O4 - HKCU\..\Run: [3DCal32@3DCAL32.INI] C:\PROGRA~1\3DCal32\3DCal32.exe /M C:\PROGRA~1\3DCAL32\3DCAL32.INI
O4 - HKCU\..\RunServices: [Image] rundll32 C:\WINDOWS\d3qg.dll,Install
O4 - Global Startup: GStartup.lnk = C:\Program Files\Common Files\GMT\GMT.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Google Search - c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Si&milar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/28fef99dfbec7d18cc19/netzip/RdxIE601.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2e529727a6ef04/housecall.antivirus.com/housecall/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {9C691A33-7DDA-4C2F-BE4C-C176083F35CF} - http://static.flingstone.com/cab/2000XP/CDTInc/bridge.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38097.9535069444
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

any advice on what to do to get rid of this problem?

thanks

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Last Post by crunchie
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Download CWShredder from here & run it. Select the fix button & it will get rid of everything related to CoolWebSearch that is stored in it's database. Close ALL windows, including IE, before running CWShredder. Reboot.

To help prevent this from happening again, install the patches for the vulnerabilities that this hijacker exploits by going here for your critical updates.

Download & instal Adaware from here
& update it B4 scanning.
In settings under 'scanning,' have it set to
'scan within archives,'
'scan active processes,'
'scan registry,'
'deepscan registry'
'scan my IE Favourites for banned URL's,'
'scan my host's file.'
In 'tweaks' under 'scanning engine' set it to 'unload recognised processes during scanning.'
Also in 'tweaks' under 'cleaning engine' set it to 'Automatically try to unregister objects prior to deletion' & 'let Windows remove files in use at next reboot.'
Select 'activate in-depth scan' before starting scan.
When the scan is finished select 'next.'
Remove what it finds by placing a check in the box to the left of the object. Reboot

Download & instal Spybot S&D from here Update it B4 scanning. Go into settings & have it check for Beta releases also & download if available.
After the scan is complete, have spybot fix everything marked RED.
On the page that first opens when you start Spybot there is an option to immunise, you should do this. In the immunise section there is also a link to download Spywareblaster. This program will prevent the install of bad activex controls that it has knowledge of. Download that & you can keep it updated by selecting the same link that you use to download it. Reboot

Reboot after doing this & post another log please.

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