Member Avatar for artstar

Hi,

Since upgrading to OSX 3.9 , my mouse and keyboard constantly freeze. I suspect a conflict, but FirstAid and the CD's Utilies ( AND the consol fsck -y search find nothing.

It MAINLY happened online and/or when using MSWord 2001.
I recently added Firefox and Thunderbird and the freezing got worse ( froze twice while doing this note).

When my daughter logs into her mode, she's getting a crash error message of (Unix style) "Push restart button now"

I don't have Norton or TechTool ( which one is better BTW?)-so many suggestions?

Your assist will be greatly appreciated.

artstar

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Short summary and what the kernel log means

The console lines you posted (USBF: Apple Optical USB Mouse … Error (0xe00002ed) getting device config descriptor) show the USB stack failing to read the device during enumeration. The numeric code 0xe00002ed is kIOReturnNotResponding — literally “device not responding” — so the host tried to talk to the mouse and the device did not complete the request. The USB stack reads the first 9 bytes of a configuration descriptor to learn the device’s size and power needs; failure there points at a device/port/hub problem rather than a random Word/Firefox bug. kIOReturn.h (IOKit). USB config-descriptor / enumeration explanation (overview). (leopard-adc.pepas.com)

Practical isolation steps (fast, try these first)

  • Try a different mouse (borrow one) and plug it directly into a different USB port on the Mac (not through a hub or keyboard). If the freezes stop, the mouse or its cable is the culprit — the LED going out strongly suggests a failing device or power problem. Apple: power/USB troubleshooting guidance. (support.apple.com)

  • If the freeze affects all USB devices at once, try plugging a simple USB drive during a freeze to see whether the system is frozen or only USB stops. That confirms ’s suggestion.

Software isolation and deeper checks

  • Boot in Safe Mode (hold Shift at startup) to load minimal kexts and disable login items; if the problem disappears it’s likely third‑party software or a kernel extension. Apple’s kernel‑panic troubleshooting steps explain this approach. Apple: kernel panic troubleshooting. (support.apple.com)

  • List non‑Apple kernel extensions to spot third‑party drivers that could interfere:

    kextstat | grep -v com.apple

    (If you find entries tied to antivirus, mouse drivers, USB utilities, remove/update them and retest.) See the kextstat usage note. (osxdaily.com)

Kernel panic on login (the “Push restart button now” case)

That message is a kernel panic. Save the panic report (Console.app and the DiagnosticReports/panic files — location varies by OS X version: older systems used /Library/Logs/panic.log or /Library/Logs/PanicReporter, newer use DiagnosticReports). If the panic log names a kext or shows repeated USB errors, that points to hardware/driver. Run Apple Hardware Test / Apple Diagnostics as a next step if hardware is suspected. Back up important data before doing invasive changes or reinstalling. Notes on panic logs and diagnostics. (apple.stackexchange.com)

Concise next actions: borrow/try a different mouse and ports; unplug hubs; boot Safe Mode; run Disk Utility / First Aid from install media (as suggested); run Apple Hardware Test/Diagnostics; capture and post the panic log if it persists. If hardware tests fail or the panic identifies a board/USB hub device, plan on a repair.

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Member Avatar for yellow

When my daughter logs into her mode, she's getting a crash error message of (Unix style) "Push restart button now"

Your daughter is experiencing a kernel panic.

Please read the following article and folow the link at the bottom "Issolating Issues in Mac OS X".

As for the "freezing" of the mouse/cursor, what do the logs have to say about it? Open /Applications/Utilites/Console.app and look at tne entries that buffer when it happens for some clues to the culprit.

Member Avatar for artstar

Hi,

Thanx for the quick response.

As for the mouse freeze, the consol is giving me this sort of mesage. What do I do about it?

Thanx

Jan 7 14:10:29 artstar kernel: USBF: 13166.862 Apple Optical USB Mouse[0x1aa6800]: Error (0xe00002ed) getting device config descriptor

Jan 7 14:10:29 artstar kernel: USBF: 13166.862 Apple Optical USB Mouse[0x1aa6800]::GetFullConfigurationDescriptor - Error (e00002ed) getting first 9 bytes of config descriptor

Jan 7 14:10:29 artstar kernel: USBF: 13167.163 Apple Optical USB Mouse[0x1aa6800]: Error (0xe00002ed) getting device config descriptor

Jan 7 14:10:29 artstar kernel: USBF: 13167.164 Apple Optical USB Mouse[0x1aa6800]: Error (0xe00002ed) getting device config descriptor

Member Avatar for zenoen

if you have the install disk you can run disk firstaid to repare most major problems
it could also be a privlege problem where you would need to repare your permissions.

hold the c key down when you start up with the install disk in your computer
go to the top menu and load disk first aid then select your HD and repare your permissions and your HD if that doesent fix it then you will be in deep trouble

Member Avatar for yellow

Jan 7 14:10:29 artstar kernel: USBF: 13166.862 Apple Optical USB Mouse[0x1aa6800]: Error (0xe00002ed) getting device config descriptor

Hmm.. hard to tell.. looks like a hardware problem with the mouse. If you can get a replacement or borrow a mouse from someone (it doesn't have to be an Apple mouse), try using that instead to see if the problem persists or goes away.

Member Avatar for grrroundy

Hi,

Since upgrading to OSX 3.9 , my mouse and keyboard constantly freeze. I suspect a conflict, but FirstAid and the CD's Utilies ( AND the consol fsck -y search find nothing.

It MAINLY happened online and/or when using MSWord 2001.
I recently added Firefox and Thunderbird and the freezing got worse ( froze twice while doing this note).

When my daughter logs into her mode, she's getting a crash error message of (Unix style) "Push restart button now"

I don't have Norton or TechTool ( which one is better BTW?)-so many suggestions?

Your assist will be greatly appreciated.

artstar

Check to make sure that it's your OS that is freezing and not your USB ports shutting off.

Member Avatar for artstar

Check to make sure that it's your OS that is freezing and not your USB ports shutting off.

How do I do that?http://www.daniweb.com/techtalkforums/newreply.php?do=newreply&p=185916#

Note: I've noticed that the laser light goes off on the mouse somethimes (not ALL times) with the freeze. I 'fix it' by unplugging and replugging the keybaord/mouse usb.

Would that indicate a port shut off vs OS?

Member Avatar for grrroundy

First off, "freezing" has endless potential causes, so it's hard to diagnose on a forum. I've seen a single corrupt font take down entire creative departments.

So anyway, if it's your USB ports shutting off, none of your other USB devices will work. Next time it "freezes," plug in a USB flash drive (directly to CPU, not into keyboard) and see if it mounts.

If the USB is the problem, it's worth having a tech check the logic board, power supply, etc. I had this problem awhile back with a G5 tower. Logic board was fine. The solution was to use a grounded power regulator/battery backup to give the computer clean and steady power.

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