I am using Windows XP with Outlook 2003. I have a very frustrating problem with Outlook. I periodically toggle between sending in plain text and html. However, I know that any incoming html mail is supposed to default to be viewed in html. Every message that comes to me is in plain text. I can send html messages, but all incoming mail is plain text.
I have looked through the options, read on the web about possible fixes, uninstalled and reinstalled Office 2003, but still the problem persists.
I have seen a couple of other instances on the web of people who have had this problem, but there was never a resolution posted.
This problem may coincide with the time when I downloaded a trial version of Office 2007. Without me realizing what would happen, Office 2003 continued to work alongside Office 2007, except for Outlook. The new version took the place of 2003. So, when I was done evaluating 2007, I uninstalled it and Outlook was gone altogether. Without thinking much about what to do, I used the System Restore to bring the machine back to a previous restore point, when I had Outlook 2003. Everything seemed to work out okay. I am merely bringing this up because I thought it might shed some light on what happened.
I would most appreciate any suggestions about what to do. Is there information left in the registry when Office is uninstalled? What is the best way to do a true clean uninstall and new install?