Member Avatar for jrudi67

The uninstall of Office 2007 from a Laptop with Vista, crashed before it was done completely.
Trying it again, will not do anything and office 2007 does no longer open.
(The person has the Office 2003 CD, but Vista will not accept it. I suspect because of remaining office 2007 components)
HP nor Microsoft will help assisting in how to get any remains of Office 2007 out of the system...

The laptop is a Compaq Presario V6210CA Notebook, purchased in August and kept for one month (Dec-2007)in service without anything being fixed. (Could have been French-English confusion).

Any advise on how to achieve a complete clean out of office 2007 will be appreciated.

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Dani AI

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Good practical start from . For : the symptom that the Office 2003 disc “won't accept” shows there are leftover system-level Office entries (Windows Installer/registry) blocking a clean install. Below are additional, non‑destructive steps to try before a full recovery.

If you can get Office 2007 setup media (or the same installer used originally), run it as Administrator and choose Repair (or reinstall over the broken bits). Repair typically restores missing installer information so the normal uninstall/repair path in Control Panel will work. Running setup from the correct Office 2007 media is often the easiest way to restore a usable uninstall state.

Repair the Windows Installer engine next: open an elevated Command Prompt and run msiexec /unregister then msiexec /regserver. Reboot and check Task Manager for lingering msiexec.exe processes before retrying installs. Also inspect Event Viewer -> Application for MsiInstaller errors (look for return codes such as 1603 or “Return value 3”) — those codes let you search for a focused fix instead of guessing.

If reinstall/repair is impossible, a careful manual cleanup can help (advanced): create a full registry backup and a system restore point first. Remove Office 2007 keys under HKLM\SOFTWARE\Microsoft\Office and HKCU\SOFTWARE\Microsoft\Office (look for “12.0”), and check HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall (and the Wow6432Node path on 64‑bit) for Office entries whose DisplayName references Office 2007. Finally, if nothing else works and recovery media is available, use the OEM recovery or System Restore after backing up user data.

Caution: editing the registry and forcing removals can break other software. Always backup files, export registry branches you intend to change, and keep product keys handy before making major changes.

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Member Avatar for jbennet

you can remove its remains by (in this order)

1) going into add/remove programs and removing it if its there
2) deleting the office folder in program files
3) using this tool

Member Avatar for jrudi67

Thank you James, I'll see the person again on Thursday, Feb-21. I'll post if success or failure...
Note: Microsoft does not recommend to use the clean up tool for Office 2007...

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