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Hey there,
I've seem to have a major problem with opening up "my computer" and "control panal". It happened a few months back, and I was wondering how you can solve this.
Every time I opened it, my pc crashes and freezes and I have to keep on rebooting my pc. I formatted my pc not long ago and the same problem still occured.

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9 Years
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Last Post by CrystalMay
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Hi Crystalmay,

Rather than type out a page of information for different problems, I have listed a lot of easy fixes below. A lot of problems can be fixed with a simple solution, please try to one or, if necessary, all of the following to try and get your PC working again. Start at the first, working your way to the last, that is, if you are able to access the programs shown. If you know your way around a PC, I am sorry for the full details but this is to help people that don’t know how.

Check Disk

1. Right click your disk drive icon (normally “C”),
2. Click “Properties.”
3. Click “Tools”
4. In “Error checking” click “Check Now”
5. Check the 2 boxes, “Automatically fix file system errors” and “Scan for and attempt recovery of bad sectors”
6. Click “Start”
7. At the pop-up window “The disk check could not……” Click “Yes”
8. Re-boot your PC and allow disk checker to start. (Do not press any key before it starts)


Check Disk from Boot

1. Re-boot PC, after the single “Beep” tap F8 several times until the windows boot window appears.
2. Scroll to “Safe Mode with command prompt”
3. At command prompt Type “chkdsk /f” (Note;- Space after chkdsk.)


Alternative Start Mode

1. Re-boot PC, after the single “Beep” tap F8 several times until the windows boot window appears.
2. Scroll to “Start with last known good configuration.)
3. Press “Enter”

Or
4. Re-boot PC, after the single “Beep” tap F8 several times until the windows boot window appears.
5. Scroll to “Safe Mode” (With networking, if you want to access the internet)
6. Press “Enter”


Verify Window’s Files

1. Go “START”, “RUN” type “CMD” Press “OK” or Boot PC into “safe mode with command prompt”
2. Type sfc /scannow /f (note:- space after sfc)
3. Windows file protection will check your files. Follow any prompts; you may be required to use your XP CD.
4. Re-boot your PC

System Restore from boot

1. Re-boot PC, after the single “Beep” tap F8 several times until the windows boot window appears.
2. Scroll to “Safe Mode” and press “Enter”
3. A window will open asking if you want to use “System Restore”
4. Select “Cancel” to enter “System Restore”
5. Ensure “Restore to an earlier time” is checked and click “Next”
6. Select an earlier date when your PC worked well. (Must be a highlighted date)
7. Click “Next”
8. Allow system restore and reboot.
9. Check to see if problem still exists.

System Restore

1. Go “Start”
2. “All programs”
3. “Accessories”
4. “System tools”
5. “System Restore”
6. Ensure “Restore to an earlier time” is checked and click “Next”
7. Select an earlier date when your PC worked well. (Must be a highlighted date)
8. Click “Next”
9. Allow system restore and reboot.
10. Check to see if problem still exists.


Clean Boot

1. Go “Start”
2. “Run”
3. Type “msconfig”
4. Click “OK”
5. Click “Services”
6. Check box “Hide all Microsoft services”
7. Click “Disable All”
8. Click “Apply”
9. Click “Restart”
10. System will reboot, Check if problem still exists. (Do not access the internet or open any file you are unsure of as you have no virus protector running.)
11. If problem is fixed, enable the disabled items 1 at a time until you find the one causing the problem. If not fixed, re-enable all and re-boot.

On-line Virus Scan

Go to one or all of these sites and do an online virus scan.

housecall.trendmicro.com

security.symantec.com

us.mcafee.com/root/mfs/default.asp

Check Malware

Go to http://www.besttechie.net/tools/mbam-setup.exe
and download and run Malwarebytes' Anti-Malware.

Check Spyware

Go to www.safer-networking.org and download and run Spybot

If you have not installed Service Pack 3 yet, do a Windows repair, if you have installed it, first try…..

Post a detailed report

Go to:- www.majorgeeks.com/download3155.html download and run Hijack this. “Do not try to do any repairs yourself.” Save the report and send it with your next post along with any error logs.
To check error logs, go to “START” “RUN” type “eventvwr.msc” Click “OK” and check if there any errors in the logs. Include any information that could help:-
1. What were you doing on the PC when the problem occurred?
2. Does it happen every time you do this?
3. What progs are running as well?
4. What have you done to fix this problem?
5. How long has the problem been happening?
6. Have you installed/uninstalled or updated any progs recently?
7. Any other information that may help resolve your problem. Remember, no one here can see your PC; you are the only one that can tell someone else about the problem.


To Repair Windows XP from your XP CD…..

1. Re-start PC with XP CD in drive (Have your serial number handy)
2. As your PC starts press “F12” for boot menu (Or what your PC may ask for)
3. Scroll to and select “boot from CD.”
4. At prompt “Press any key to boot from CD” Press “Any key”
5. In the Windows XP Setup window, Press “Enter” to set up windows XP, (Don’t worry, this is a repair only, not a fresh install.)
6. At next window, Press “F8” to accept license agreement
7. Wait until windows displays your current version of XP and asks “To repair the selected windows XP installation press R”
8. Press “R”
9. Enter serial number when prompted.
10. Wait for files to be copied (PC will indicate 39 mins, it will take a lot less.)
11. When asked to adjust Regional language options, click “Next” as it is still set.
12. PC will re-boot.
13. If you have AVG Free, copy serial number to a file as you will lose it on repair. After repair a window will pop up asking how you want to treat AVG, Click repair and when prompted enter serial number.
14. Check to see if problem still exists.

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Here is my log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 13:15:38, on 01/10/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Apps\ActivBoard\nhksrv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
C:\Program Files\Canon\MultiPASS4\MPSERVIC.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Virtual CD v4 SDK\system\vcssecs.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\htpatch.exe
C:\PROGRA~1\Canon\MULTIP~1\MPTBox.exe
C:\Program Files\ScanSoft\OmniPageSE\opware32.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Apps\ActivBoard\MMKeybd.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Apps\ActivBoard\TrayMon.exe
C:\Apps\ActivBoard\OSD.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\mmc.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.wanadoo.co.uk/cd_redirects/wanadoohome
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O3 - Toolbar: Wanadoo - {8B68564D-53FD-4293-B80C-993A9F3988EE} - C:\PROGRA~1\Wanadoo\WSBar\WSBar.dll (file missing)
O4 - HKLM\..\Run: [HTpatch] C:\WINDOWS\htpatch.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [MPTBox] C:\PROGRA~1\Canon\MULTIP~1\MPTBox.exe
O4 - HKLM\..\Run: [Omnipage] C:\Program Files\ScanSoft\OmniPageSE\opware32.exe
O4 - HKLM\..\Run: [egui] "C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe" /hide /waitservice
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
O4 - HKLM\..\Run: [ACTIVBOARD] C:\Apps\ActivBoard\MMKeybd.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Registry Helper] "C:\Program Files\Registry Helper\LaunchRegistryHelper.Exe" "C:\Program Files\Registry Helper\RegistryHelper.Exe" /boot
O4 - HKCU\..\Run: [Disk Cleaner] "C:\Program Files\Disk Cleaner\LaunchDiskCleaner.Exe" "C:\Program Files\Disk Cleaner\DiskCleaner.Exe" /boot
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Search with Wanadoo - res://C:\PROGRA~1\Wanadoo\WSBar\WSBar.dll/VSearch.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Money Viewer - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1189504622828
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Eset HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe
O23 - Service: Eset Service (ekrn) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: MpService - Canon Inc. - C:\Program Files\Canon\MultiPASS4\MPSERVIC.EXE
O23 - Service: Netropa NHK Server (nhksrv) - Unknown owner - C:\Apps\ActivBoard\nhksrv.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Virtual CD v4 Security service (SDK - Version) (VCSSecS) - H+H Software GmbH - C:\Program Files\Virtual CD v4 SDK\system\vcssecs.exe
O23 - Service: Service de lancement de WlanCfg (Wlancfg) - Inventel - C:\Program Files\Inventel\Gateway\wlancfg.exe

--
End of file - 8892 bytes


I done all the above as you requested me to do, but the problem still persists.

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