Member Avatar for zrovz9

i am using AOL broadband. whenever i want to shut down my computer, i get a problem with iexplorer trying to close. it asks if i want to end now or cancel. no matter what i do it takes many attempts to get my computer to shut down because this won't close properly. i have DL all windows critical updates.
thanks.

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A few clarifications and a compact diagnostic workflow that fills gaps in the thread (the original post is from ). The Internet Explorer process is named iexplore.exe (not “iexplorer.exe”) and Windows will stop a shutdown if an application either fails to respond or explicitly refuses the shutdown request (that is why the “End now / Cancel” loop appears). (learn.microsoft.com)

Quick, ordered checks (fastest → deeper):

  • Start IE with extensions disabled to rule out toolbars/BHOs: run iexplore -extoff. If the problem disappears, disable add‑ons one at a time to find the offender. (learn.microsoft.com)
  • Use Task Manager (or better, Sysinternals Process Explorer) to see all iexplore.exe instances, the parent process, loaded DLLs and which handles the process holds — that shows what’s keeping IE alive after windows close. Process Explorer is invaluable for “who has this file/handle open?” investigations. (learn.microsoft.com)

If an add‑on isn’t the cause:

  • Isolate third‑party services/startup items with a clean boot (msconfig → selective startup / hide Microsoft services), then re-enable items in small groups to identify the culprit. (learn.microsoft.com)
  • Verify the running iexplore.exe file path (legitimate copies live under Program Files\Internet Explorer); any instance running from a user profile folder or Temp is suspect and should be scanned with up‑to‑date AV/anti‑malware engines. (learn.microsoft.com)

Notes tied to the existing replies: ’s Safe Mode + malware scans are sensible first steps; if a persistent dialer/adware component is found (as experienced), restoring to a clean restore point or using a known-good image is often the fastest fix. When those fail, collect a Process Explorer snapshot and clean‑boot log before attempting repairs (Reset IE / SFC / repair install).

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Member Avatar for )BIG"B"Affleck

1st if you have XP after you download all the spyware removers and update them.(optional) Boot into SAFEMODE(F8 or one of those) its about the only way you can get every bit of your spyware,viruses,trojans,ect..... out of your system.
BIG"B's Linked Online Security FOR XP
********************************************************************************************************************************************************************************************************
SOFTWARE
Top Four Security Downloads (you must have them)

Note: All downloads above are worthless without updates

Member Avatar for keithy

can any1 help me i cant be 1on1.exe file off my computer plz sum1 help me

Member Avatar for keithy

plz help me

commented: should have started a new thread for this... -5
Member Avatar for alc6379

What is 1on1.exe? Have you tried a Google search for the program "1on1.exe" + spyware?

Member Avatar for crunchie

keithy. Start your own thread to avoid confusion after Downloading HijackThis from & unzip it into it's own, permanent folder, not a temporary one. Start HJT & press the scan button. When the scan is finished the scan button will change to save. Save the log to a text file & paste it into the body of your post. DO NOT FIX ANYTHING YET.

Member Avatar for kToi

Hi Keithy

Theres a topic covering this in another thread. Search for 1on1.exe at the homepage. I had a huge problem with this too. I tried spyware shredders rebooting in safe mode and deleting hidden files. The only success i had was to restore my computer to a previous restore point. This seemed to do the trick.

For the record its a dialer. I've searched everywhere and theres not much info regarding this one. Oh and one last bit of advice. Stay away from those webcam sites .lol. Hope this works.

kToi

can any1 help me i cant be 1on1.exe file off my computer plz sum1 help me

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