My daughter just called and is trying to log into her laptop. It's telling her that her password has expired and told her to set a new one. She did that, and it won't accept either new or old password so she can't get into her computer. The username she entered is correct - tried password with both caps lock on and caps lock off, just in case. She tried hitting Cancel to get in without a password, and that didn't work either. The OS is Windows 2000 Professional. Since Windows won't open without the password, is there anything we can do? Thanks for your help.