Member Avatar for wstauffer

I ahve been using hotmail for about 5 years...now I have a problem....Just tonight, I went to check my email by going to the inbox...I am showing several unread emails, but the "from" part of the email is not shown, and I cannot open the emails! The subject is shown, as well as the date and size of the document, but no "sender" in the "from" section, and wil not let me open. When I went to my other folders...same thing....I can see the messages, but cannot open, and cannot see who they were from.

thanks in advance,
Bill Stauffer

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reported that Hotmail inbox lines show Subject, Date and Size but the From column is blank and messages will not open; correctly moved the thread to the Windows/IE area because this almost always points to a browser-side rendering or scripting/cookie issue (or a temporary Hotmail UI glitch), not permanent loss of mail.

Quick troubleshooting checklist (perform in order):

  • Sign out, close IE, restart the browser and sign back in. A simple reload can clear transient UI errors.
  • Try a different browser or different PC/network to confirm it is local to the machine/IE.
  • Clear IE cache and cookies (Tools > Internet Options > General > Delete). Note: this will sign out of sites.
  • Disable toolbars/add-ons (start IE with no add-ons or use Tools > Manage Add-ons) to rule out an extension interfering with page scripts.
  • Check Privacy/Security settings (Internet Options): allow cookies and enable Active Scripting (Security > Custom level). Temporarily reset the zone to defaults for testing.
  • Try Hotmail’s basic/classic HTML view or a mobile browser—if those show the sender, the full UI is the problem.
  • Temporarily disable firewall/antivirus web shields or proxy settings that might be stripping dynamic content, then test again.
  • If messages still won’t open, log in from another network (e.g., library or friend) and check whether the same two “mailprob” items appear.

For urgent eBay contacts, check the eBay message center or order pages directly to reach buyers while the inbox is fixed. If none of the above helps, gather the exact time, observed symptoms and a screenshot, and contact Microsoft/Hotmail support with those details so they can check a server-side issue.

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Member Avatar for Dani

What browser are you using? Internet Explorer for the mac? Safari? Opera? Mozilla?

Member Avatar for wstauffer

I am using Explorer...I have windows XP. The problem is horrible at this time! I am selling items on ebay, and I am getting all of these email questions that I can read the "subject" of, but cannot open the messages or see who they are from! I have looked through the options section of hotmail, but can't recall anything that locks the senders names or the messages from being opened. It almost appears as if there is a kind of "security" feature that got turned on and locked all of my messages from being read or replied to. Like I said, I cannot even go to any of my old folders and open them.

Desparate! Thank you for your fast reply....I will be up for a while, so if you are, please reply and I will get back to you soon.

thank you,
Sincerely,
Bill Stauffer

Member Avatar for wstauffer

Also, please reply to if you need to....remember, I have no email :rolleyes: For example, I have 2 email messages in my hotmail account that say "mailprob" in the subject heading, but I cannot open them and I cannot see who they are from :evil:

It's discouraging! Thanks again,

Bill

Member Avatar for Dani

IE and Windows XP? You posted in the Mac forum. I'm moving this thread to the Windows IE forum :)

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