I have a HP Pavilion Desktop a1210n and use Windows XP.
In the last two months I have been unable to get Windows to recognize my CD/DVD drive. Previously I could do a system restore and it would work for a day or 2 but now my system restores are coming back saying "incomplete". The drive for my CD/DVD is not listed in My Computer and it is not listed in the Device Manager but the drive is listed next to Second Channel Device 0 in BIOS. I hae tried deleting the upperfiltters and lowerfilters in the registry editor.
I called tech support and the only thing they can suggest is a Windows reinstall and I don't want to loose all of my files if there is some other solution. Can anyone help?