Member Avatar for tbear228

a problem caused the program to stop working correctly. windows will close the program and notify if a solution is available

getting this note when i go to a few different sites.
using vista home prem/ie 8 /nis 09/spyboy/ccleaner
any fix and what is cause

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  • Latest Post Latest Post by Suspishio

Dani AI

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Several replies recommend removing IE8 (, ) and points at add-ins. Uninstalling can work, but it’s a blunt fix and may hide the real cause. Collect a few diagnostics first so the crash can be traced to a specific DLL, driver or third‑party component.

Open Event Viewer (Start -> type eventvwr) and check Windows Logs > Application for Error entries near the crash time. Note the "Faulting module" and any exception codes. Use Reliability Monitor (Control Panel > Action Center > Maintenance > View reliability history) to correlate failures across dates. A third‑party DLL name in those reports usually identifies the offending program to update or remove.

Quick, targeted checks that often find the root cause:

  • Start IE without extensions:
    iexplore -extoff
  • Switch to software rendering: Internet Options > Advanced > "Use software rendering instead of GPU rendering".
  • Reset IE settings: Internet Options > Advanced > Reset (this preserves Windows but returns IE to defaults).
  • Run an elevated sfc /scannow to confirm system files are intact.
  • Test under a new Windows user account or Safe Mode to check profile/service conflicts.

Given listed NIS 09, Spybot and CCleaner, inspect those components if a third‑party DLL shows up in Event Viewer—security suites and cleanup tools commonly inject browser hooks. If diagnostics point to core IE files or system corruption and updating/removing the offending third‑party software doesn’t help, then proceed to more drastic remedies (System Restore or removing/reinstalling IE) as a last resort.

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Member Avatar for HoustonIT

Uninstall IE8. IE verisions are always problematic when first released.

Member Avatar for francisabey

It's better to uninstall IE8.

You can uninstall Internet Explorer 8 by, go to Control Panel, and click on Uninstall Programs link or Programs and Features icon. Then on Tasks pane on the left, click on View installed updates link. Locate and select Windows Internet Explorer 8 in the list of installed updates, and then click on Uninstall button. Click on Yes when asked that are you sure want to uninstall the update.

Member Avatar for Suspishio

It's a bit drastic to say uninstall IE8. I had IE7 crashing occasionally and moved to IE8 because it was offered. No problems since then - but it'll crash at some stage when there is a conflict between my settings and Active X type controls that a site might want to run.

IE crashes are very often attributable to incompatibility with an Add-in and that shouldbe your first point of investigation.

I have installed FireFox as well and whenever something strange happens in IE I try with FireFox, although many applications that use browsers for Help files may not be compatible with FireFox.

Hope that helps.

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