Member Avatar for Timm

Hi

I am running XP on a small sony laptop using a dial up line. I can see when I dial the isp it verfies the password and i get an icon in the system tray to say I am connected. Open internet explorer and it does not find any webpages, try to get Email and it says can't connect to server. I have changed the ISP, checked the servers for the ISPs. I have also tried using Netscape and still no joy.

I have uninstalled Norton Internet security and turned off Microsofts firewall, still no joy.

Does anybody have any Ideas ???

Timm

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Dani AI

Generated

A connected dial-up icon with no web pages or email usually points to one of a few local problems: name resolution (DNS), a proxy misconfiguration in Internet Explorer, a missing default route for the PPP adapter, or a corrupted network stack (Layered Service Provider / Winsock) left by security software. 's suggestion to check the connection settings in IE is correct; extend that check with the diagnostics and fixes below.

Run these diagnostics from a Command Prompt to collect facts (look for the PPP adapter IP, listed DNS servers, and a default route):

ipconfig /all
nslookup www.example.com
ping 8.8.8.8
route print

Interpretation notes: if the PPP adapter has no IP or no DNS entries, that explains the failure. If ping to an IP works but name lookups fail, it’s DNS. If pings to IP fail, the problem is routing/PPP negotiation or a local stack/driver issue.

Common corrective steps:

  • Check IE -> Tools -> Internet Options -> Connections -> LAN Settings and ensure no proxy is forced on (uncheck "Use a proxy server for your LAN"). Test with "Automatically detect settings" off.
  • In the Dial-up connection properties -> Networking -> Internet Protocol (TCP/IP), use automatic IP/DNS unless ISP supplied static values.
  • Reset Winsock to clear broken LSP entries: run netsh winsock reset (requires XP SP2) and reboot. Back up important settings before making changes.
  • If security software was removed, run the vendor’s official cleanup/removal utility to eliminate leftover network drivers.
  • Inspect C:\Windows\System32\drivers\etc\hosts for stray entries and verify mail client settings (SMTP authentication/ports) or try webmail to isolate mail vs. network faults.

Check Event Viewer (System) for RAS/Rasman errors to confirm PPP-level failures. These targeted checks usually reveal whether the issue is DNS, routing, or a corrupted local network stack.

Member Avatar for jtn916

Have you verified that your connection is setup in IE, tools, optiones, connections?

You will also need to make sure yout connection is setup in your mail client as well.

Hi

I am running XP on a small sony laptop using a dial up line. I can see when I dial the isp it verfies the password and i get an icon in the system tray to say I am connected. Open internet explorer and it does not find any webpages, try to get Email and it says can't connect to server. I have changed the ISP, checked the servers for the ISPs. I have also tried using Netscape and still no joy.

I have uninstalled Norton Internet security and turned off Microsofts firewall, still no joy.

Does anybody have any Ideas ???

Timm

Member Avatar for Timm

Have you verified that your connection is setup in IE, tools, optiones, connections?

You will also need to make sure yout connection is setup in your mail client as well.

Yes I have checked that, but will check again

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