Member Avatar for ZIGY

I Purchased A New Toshiba P35 2692 Laptop. I Downloaded The Drivers From A Disc For My Cable Modem Internet Connection,everything Went Very Smooth, Until I Went On Line In To Ebay Websie And Attempted To Put In My Password And Go To "myebay" The Screen Went Blue And A Message Telling Me A Fatal Error Has Occurred Appeared! From There The Only Option Is To Shut Down The Pc Manualy. I Have Windows Xp Home Version And I Noticed It Comes With Its Own Built -in Fire Wall. Could This Be The Problem? Should I Close It? Any Suggestions Would Be Helpfull Thanks,zigy

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  • Latest Post Latest Post by cargenius42

Dani AI

Generated

Report summary: a Toshiba P35 reported a blue‑screen that points at the USB driver shortly after installing the modem drivers from the vendor CD. That sequence (driver install → normal web activity → BSOD naming a USB driver) most often means a buggy or incompatible USB modem driver or an issue with the laptop’s USB/chipset drivers. requested the stop code; located Microsoft documentation covering this class of crashes.

Common triage steps that narrow the cause:

  • Remove the cable modem and any nonessential USB devices, then repeat the same browsing action. Absence of the crash strongly implicates the modem/USB driver.

  • Boot into Safe Mode (or Safe Mode with Networking). If the crash does not happen there, a third‑party driver or service is the likely trigger.

  • In Device Manager, uninstall the modem’s USB device and its driver entries, reboot, and let Windows redetect hardware. Prefer vendor/ISP downloads to the old CD drivers when reinstalling.

Fix candidates and cautions:

  • Update the laptop’s chipset/USB controller drivers and any BIOS from Toshiba before reinstalling peripheral drivers; chipset updates often resolve USB-level instability.

  • Use an Ethernet link if the modem supports it — that avoids the USB stack entirely.

  • Create a System Restore point and backup before flashing BIOS or installing low‑level drivers.

Advanced analysis and next steps:

  • Enable small memory dumps and retrieve files from C:\Windows\Minidump for analysis; the dump will show the offending .sys driver for accurate diagnosis.

  • The built‑in Windows firewall is unlikely to cause a kernel stop error, so disabling it is not a recommended fix for this type of crash.

  • If updated drivers and firmware don’t resolve the issue, reporting the reproducible BSOD (with stop code and minidump) to the ISP or modem vendor is appropriate; they may supply a patched USB driver or firmware.

Recommended Answers

All 7 Replies

Member Avatar for alc6379

What error message do you get?

down at the bottom of the screen, it will say:

STOP: 0x000000##

where ## will be some number. Tell us what that is, and we might be able to help you what the issue is. Additionally, let us know what model cable modem you've got, and who your ISP is.

Member Avatar for ZIGY

Hi Alex Here Is The Actual Message "a Problem Has Been Detected Windows Has Shut Down To Prevent Damage To Your Computer " Bugcode_usb_driver Here Is The Stop: Oxoooooofe (oxooooooo2,ox81ba6ca0,ox81a3b448,ox81bb7368) Also My Isp :optimum On Line Cablevision And The Modem Is Motorola Surfboard Sb4200

Member Avatar for ZIGY

What error message do you get?

down at the bottom of the screen, it will say:

STOP: 0x000000##

where ## will be some number. Tell us what that is, and we might be able to help you what the issue is. Additionally, let us know what model cable modem you've got, and who your ISP is.

HI ALEX THIS IS THE ACTUAL MESSAGE: A PROBLEM HAS BEEN DETECTED WINDOWS HAS BEEN SHUT DOWN TO PREVENT DAMAGE TO YOUR PC ; BUGCODE_USB_DRIVER STOP: 0X000000FE (0X00000002,0X81BA6CA0,0X81A3B448,0X81BB7368

Member Avatar for cargenius42

Hey there. I don't know if this helps any, but I saw a page that was similar to the 0x000000FE stop error you were getting. Its an article on Microsoft's site.

Member Avatar for cargenius42

Here is another useful site you may want to check out:

Member Avatar for ZIGY

thanks kyle for the website eyo i found many people with the same problem! this looks to be a driver issue related to my high speed cable modem i am going to contact my cable company

commented: Glad to have helped you! +1
Member Avatar for cargenius42

Glad to be of service!

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