Member Avatar for silver444

Hi, I'm experiencing problems with one of my hotmail accounts. It's running extremlely slowly. Why trying to construct an email, after just a few words it freezes, cursor sticks, "loading" icon appears bottom LH of screen, waiting circle appears and sometimes screen will turn light grey, give it about a minute and I can then type again, only for it to happen again and again. Most frustrating. Any suggestions on how to fix this would be greatly appreciated. Thanks

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  • Latest Post Latest Post by caperjack

Dani AI

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This looks like a classic local/browser conflict or something in the message chain that the Hotmail web UI is trying to load while composing. Since reports it only happens with one business address and started after a new contact appeared, that narrows it down: either the browser (extensions, cache, auto-save) is reacting to something in that recipient's messages, or a security/toolbar component is interfering (see 's experience).

Try these steps in order to isolate and fix the problem:

  1. Reproduce on another browser or device (smartphone/tablet). If it does not freeze there, the problem is local to the original browser/profile.
  2. Clear the browser cache and cookies, then restart the browser.
  3. Disable browser extensions/toolbars temporarily (especially mail-related or security plugins) and retry.
  4. Compose a plain-text message (turn off rich/HTML formatting) and send to the business address. If that fixes it, the issue is probably hidden HTML, images or a signature.
  5. Remove the recipient from autofill/address book and re-enter the address (paste into Notepad first to check for hidden characters).
  6. Empty any large saved draft threads with that contact; large inline history can make the editor sluggish.
  7. If antivirus/web-protection software is present, temporarily suspend its web-mail scanning (briefly, offline if possible) to test; re-enable immediately after testing.

If the problem persists after these tests, try the webmail "basic/standard" view or a desktop mail client to bypass the web editor. Reference 's suggestion about composing differently as a quick workaround while diagnosing.

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Member Avatar for caperjack

the fact that it's only one of you hotmail accts is weird

Member Avatar for silver444

the fact that it's only one of you hotmail accts is weird

It is odd, I've got 4 linked hotmail accounts, and I've checked all 4, and definitely only happens on one, it started after I began emailing a new contact a week ago. I have now discovered it only happens when I email this contact on their business email account, their private hotmail account is fine. To start with their business email was ok for about the first 10-15 emails. Never experienced this before, should I avoid emailing the business email, could it have a virus? So it appears it's not a hotmail problem as I first thought.

Member Avatar for caperjack

weird ,try just creating a new mail construct the message and then add the business's email address,and send it

Member Avatar for MCO surfer

I also had the same problem I everytime I would access my hotmail account it would freeze up. In the status bar it would saying something like "waiting for acd." and so on, so I started to look into what programs i had recently installed that could be causing the problem. The last download happened to be the CA security that i got with roadrunner, so i removed it and it fixed the problem. It appears that for some reason CA was conflicting with hotmail, and it was also slowing down my internet speed. After removing it, my computer worked faster and I can now access my hotmail, but now I'm looking for a new security software, sucks cause CA was free.

Member Avatar for caperjack

now I'm looking for a new security software, sucks cause CA was free.

hi ,try Microsoft security essentials ,it free ,i have been using it for quite some time ,on 3 computer here .plus i put it on customers computers
http://www.microsoft.com/security_essentials/

Edited by caperjack because: n/a
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