Member Avatar for shib_00

Dear Techies,

Well, My internet explorer(v.6) for some inexplicable reason seems to be shutting down by itself. After i load the explorer, i roughly get 10 seconds before it dissappears. I am running Norton Internet Security 2004, XP pro and P4 2.6 with 1GB RAM, please help as i can't seem to be able to browse anymore!!! I have run Norton Antivirus which detects no viruses, time to time i get a window wanting to debug and another window popps up with the following in the address line: c:WINNT\Cache329\t_b_509900.htm. I do not know if the later two are related to the Explorer shutting down or not but just thought I mention it. Please advise.........all the best Shibaji:cry:

Re sumitted to see if anyone had a solution as I am still unable to browse. Thanks....

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The thread shows experienced IE closing within seconds and provided a useful cleanup path that resolved it. For anyone who sees the same behavior again or wants deeper diagnostics, the following checklist helps identify the root cause rather than only treating symptoms.

  • Capture the crash data first: open Event Viewer (Administrative Tools) and inspect the Application log for Internet Explorer or mshtml errors. Note the faulting module name and exception code — that information usually points to either a specific DLL or a third-party helper. A Just‑In‑Time debug prompt is a sign a native crash occurred; record the module and path shown there.

  • Isolate the environment: test in Safe Mode with Networking and perform a clean boot using msconfig (selective startup, hide Microsoft services, disable remaining non‑Microsoft services/startup items). If IE runs normally after isolation, a startup service, shell extension or security suite integration is the likely cause.

  • Repair system files and the browser: run the System File Checker to restore protected OS files (may require the XP CD): 

    sfc /scannow

    Reinstall or repair Internet Explorer via Add/Remove Windows Components or the appropriate Microsoft installer, then apply all Windows updates.

  • Remove problematic shell extensions and BHOs: use a startup/extension inspector (Autoruns/Process Explorer style tools) to disable non‑Microsoft browser hooks and toolbars, then retest. If a security suite or web filter is installed, test with it temporarily disabled or uninstalled (have restore points/backups ready).

Bookmark and export Favorites before major changes. When a specific cached file or path appears in the crash dialog, the module name from Event Viewer combined with that filename usually gives enough evidence to select a targeted fix (remove a specific extension, replace a DLL, or reinstall the browser).

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Member Avatar for crunchie

First of all try emptying your cache. Then install 3 programs, Adaware 6.181, Spybot Search & Destroy 1.2, Spywareblaster. Get adaware from http://www.snapfiles.com/get/adaware.html , Spybot from & spywareblaster can be reached from within Spybot. Open spybot, go to immunise & there is a link to javacools software, click on that & download the program. All of these are free & need to be updated on a regular basis. The first two programs are spyware removing programs, the last prevents spyware from installing itself on your computer. Once installed, update the programs & run them. It is safe to delete whatever is found as a backup is made. In spybot, on the check page, make sure only the spyware check is selected.
See how you go after doing this.

Member Avatar for shib_00

Hey Crunchie,


Thanks for the reply, the problem seem to sort out once I cleared the cache, I have however downloaded all the software you recommended and loaded it up for future preventions, thanx again mate......:cheesy:

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