Member Avatar for amadeus47

Running Win 7 Ultimate 64 bit 9GB mem, two RAID 0 500GB drives - Dell Studio XPS Desktop.

Trying to update Java (jre-6u25-windows-x64.exe). Tried everything found on this site and others. Keep getting Error 1714 which Oracle said they have no info for.

Suggestions? Tried installing several older versions but keep getting same 1714.

Thanks.

Mike

  • 2 Contributors
  • 4 Replies
  • 210 Views
  • 23 Hours Discussion Span
  • Latest Post Latest Post by Rik_

Dani AI

Generated

For : Error 1714 is an InstallShield/installer failure that usually means the Java update process is hitting leftover MSI/InstallShield metadata or a broken uninstall entry (the installer is trying to remove something that points to a missing .msi). Java’s support notes that the usual flow is: remove any traces of the failed install, run Microsoft’s repair tool for broken installer registry entries, then use the offline installer. (java.com)

Steps to try (in this order — they’re incremental and generally safe):

  1. Run Microsoft’s Program Install and Uninstall troubleshooter (the “Fix it” tool) and choose the uninstall option for Java (or let it scan for broken entries). If the tool finds/removes a stale Java entry, reboot and try the offline JRE installer again. 2) Re-register the Windows Installer service from an elevated command prompt (this often clears installer-side corruption). Run these commands and then reboot: 
%windir%\system32\msiexec.exe /unregister
%windir%\system32\msiexec.exe /regserver
%windir%\syswow64\msiexec.exe /unregister
%windir%\syswow64\msiexec.exe /regserver

If the installer was failing because of Windows Installer corruption, this frequently helps. (support.microsoft.com)

If that doesn’t fix it: check Event Viewer (Windows Logs → Application) and filter for source “MsiInstaller” around the time of the failure — you may see a Product GUID or a clearer message (missing source = the installer is looking for a cached .msi). If you find a product GUID you can uninstall it directly with msiexec /x {PRODUCT-GUID}, or use the Microsoft troubleshooter / registry guidance to remove the orphaned uninstall entry. Always export any registry key before you delete it and create a System Restore point first. (woshub.com)

If automated tools fail, a community tool (JavaRa) is frequently used to remove leftover Java bits before a clean install; use it only after backups and when the Microsoft tool hasn’t worked. Also follow ’s advice to run a current anti‑malware scan (Malwarebytes or similar) before reinstalling. After cleanup, install the correct offline JRE for your OS bitness as administrator. (singularlabs.com.usitestat.com)

Recommended Answers

All 4 Replies

Member Avatar for amadeus47

Thanks for the response.

Have tried installing several older versions 16-24. All produce the same error 1714. No problem opening the command prompt.

Scrubbed the computer of any references to Java.

Downloads of the JRE file match the byte count of the source file.

Member Avatar for Rik_

Usually, when you get an unknown error code from installing Java, malware is the cause.
What anti-malware software do you have and have you scanned with it recently?

Member Avatar for amadeus47

Using Vipre and McAfee. May change back to Norton 360. McAfee came with this new Dell box.

Vipre is set to perform deep scans and check for root kits on reboot. Deep scan includes root kit detection. Been a long time user of this program as well as a beta tester.

Should add that I was able to install JRE 1.5.x but cannot update to 1.6.any version. And, can install the current plug-in for Firefox and Opera. Also use Secunia. It tries to update JRE 1.5.x but cannot complete the installation. Have shut that program down while trying to update. Same 1714 error. Shut down all running programs (bare bones start-up)with same result.

Edited by amadeus47 because: n/a
Be a part of the DaniWeb community

We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.