Member Avatar for sphe_g

Hi err'body

Whenever I try to uninstall BitDefender Internet Security 2010 the uninstallation process runs fine (Licence is expired, trying to install 2011). After it, I'm asked to restart my computer for changes to take effect. When I do, I get A BSoD with the following details:

DRIVER_IRQL_NOT_LESS_OR_EQUAL
I even copied down the whole array of hexadecimal code:P
Technical Information:
STOP: 0x0000000D1 (0x000000002, 0x000000000, 0x88658B02)
ndis.sys - Address 8865Bo2 base at 88622000, DateStamp 4a5bbf58

Ya, I think that's about it. Tried checking the Minidump folder, nothing there. Even used BitDefender's uninstall tool, with the same results. Checked on BitDefender's forum and many Google searches, but to no avail. I can send through details of my notebook if they're needed.

(Sorry if my English is a bit off, Exam stress:) )

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  • Latest Post Latest Post by Shade01

Dani AI

Generated

Quick, practical checklist to try before a full reinstall — builds on points from , and and gives concrete, safe steps that often fix boot-time crashes left behind by removed security suites.

Start with Safe Mode / recovery:

  • Boot to Safe Mode (F8 on older Windows) or the recovery environment and try a System Restore to a point before the change.
  • If Restore isn’t available, open an elevated Command Prompt and run these to repair system files and the networking stack:
sfc /scannow
chkdsk /f
netsh winsock reset
netsh int ip reset c:\resetlog.txt

Remove leftover drivers and “ghost” devices:

  • From an elevated command prompt run:
set devmgr_show_nonpresent_devices=1
start devmgmt.msc
  • In Device Manager use View → Show hidden devices, expand Network adapters and non‑Plug and Play Drivers, and uninstall any faded/ghost entries or drivers that clearly reference the removed product. Also check the adapter’s Properties → Networking and uncheck any non‑Microsoft filter components you don’t recognize. Reboot.

Find and disable stubborn boot drivers:

  • Use Microsoft Sysinternals Autoruns (Drivers/Services tabs) to spot any remaining filter drivers or services installed by the old product. Uncheck them first; if things stay stable, remove the files afterward. Create a system restore point or full backup before deleting.

If those steps don’t help:

  • Reinstall the same security suite to restore its components, then run the vendor’s official removal/repair utility (or update the chipset/network drivers from the laptop maker) and repeat the cleanup. Avoid aggressive registry cleaners; manual driver removal is safer.
  • For advanced troubleshooting, enable small memory dumps so future crashes produce useful minidumps, or use Driver Verifier only on a test system (it will provoke crashes).

If you want, collect current Device Manager screenshots and the exact list of network-related services/drivers and add them here; that makes targeted advice quicker.

Recommended Answers

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Member Avatar for Majestics

The error which you are talking about is mostly cause by application. uninstall bit defender... if still the problem occur , then check which software you have installed recently....

Member Avatar for predator78

Yeah I did a bit of research on this topic and seems to be a common occurance. You should attempt a boot into safemode if possible and try to restore or repair the system. I would honestly advise against downloading most antivirus software in the first place and if you do be very sure you are downloadin it from the vender. It seems even if you are getting it through this vender though they seem to have any occurances such as this. Personal opinion use avg for what it's worth I personally back up all my data that way if I get a virus I just reimage my computer and like magic it's fixed. Another great point from a securtiy stand point if you are visiting alot of sights you are unfamiliar with do it through a virtual pc that way if you happen uppon something nasty it applies the virrus to the virual machine and you simply zap it and create a new one.

Member Avatar for Shade01

Try using an uninstall program like your uninstaller, and a registry cleaner to clean the registry, and check your start programs (programs that start with windows) and check that bitdefender does not have something associated that starts with windows.

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