I have a Toshiba Satellite m55-s3293 laptop that came loaded with XP home Edition. I pretty sure that I upgraded to XP Pro. It will not load and gives me the following message: “We apologize for the inconvenience, but Windows did not start successfully. A recent hardware or software change might have caused this.”
It won’t start in safe mode or normally nor will it start in the last known good configuration setting. When I try each mode it defaults to the original error message…I do not have the original Toshiba disks but the product key is on the back of the unit. I do have a copy of the XP disk. My other issue is the CD drive does not work so I can’t re-load XP to see if it works.
Here’s what I’ve done:
- I have purchased a hard drive enclosure and have copied many of my files to my external hard drive. I couldn’t copy some of the files (asked for permission but kept defaulting to the question) but it’s not a life or death situation.
- I have also purchased a portable cd drive in hopes that it can be used in resolving this issue
Any assistance is appreciated