i am not sure if this is the right place to post this, and if not, please tell me where i should post this.
one of my kids just wanted to show me a video on their laptop, about half way through the video, the sound started beeping and i held down the power button of the laptop to make it stop. i am now unable to start the laptop again. i have tried the windows diagnostics startup option (i get a black screen where i can choose between normal startup and diagnostics) but it freezes with my mouse in the center of the screen and the standard windows background.
if i try to start windows normally, it just reboots and i get back to the same menu.
i also tried to use the built in diagnostics by dell (press F12 on startup and then choose diagnostics) but that didn't work out either.
can anyone please help me? because i'm at a loss right here.
i can add you on skype so you can see the screen through webcam if you find that to be any easier.