Member Avatar for rstanley

Hello,

I sure hope one of you computer geniuses can help me! I am working from home as a virtual admin assistant and I am using Outlook 2000 with Windows XP. We use the AOL security, and are connected to the Internet through our cable company.

I have two email accounts set up in Outlook. The one works fine. The other, will receive mail, but when I send with that account, the email is never received. I have checked and double checked and cannot find anything wrong with my account set up. Everyone else that works on this particular project uses their Outlook with no problems.

I do not receive any error messages, nothing is stuck in the outbox.

I am sick of using their web based email and sure hope someone can help me!

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  • Latest Post Latest Post by Rikus

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Quick summary for : because one account receives but sent messages disappear with no error and nothing in Outbox, the problem is almost always on the outgoing (SMTP) side — not POP3. was right to compare settings; the next checks are SMTP server name, authentication and port, plus any local AV/firewall that hooks SMTP. ’ AV question is also important — mail scanners can block or break sends.

Steps to try (Outlook 2000):

  1. Verify the account’s Outgoing mail (SMTP) entry is exactly the provider’s SMTP host and that “My server requires authentication” is enabled (use same settings as incoming). Outlook 2000 exposes this under Tools → Accounts → select account → Properties → Servers / Advanced. (docs.hostdime.com)
  2. Use the provider’s recommended SMTP port and security (AOL: smtp.aol.com usually uses 465 (SSL) or 587 (TLS/STARTTLS)). If your ISP blocks port 25, change to 587/465 and enable SSL/TLS where required. ()

Other fast tests and cautions:

  • Temporarily disable only the AV email‑scanning feature (do not remove AV permanently) and retry — many AV products intercept SMTP and can prevent delivery. If disabling fixes it, add Outlook/PST and the mail ports to AV exclusions. (manualzilla.com)
  • Send a test from the provider’s webmail; if webmail messages arrive but Outlook ones don’t, the client settings or local network are the issue. If the provider now enforces modern TLS, very old clients (Outlook 2000) can be incompatible — in that case use webmail or a newer client. (support.cpanel.net)

If those fail, ask the project’s mail admin or ISP to check server logs for your outgoing attempts (they can see whether the server accepted, relayed or dropped the message). A quick connectivity check you can run from your machine:

telnet smtp.yoursmtpserver 587

(should show an SMTP banner; do not paste credentials in public logs). If unsure, capture the SMTP/relay response and share it with the mail admin — server-side logs are the definitive clue.

Member Avatar for cozofdeath

Check your pop3 settings. Make sure the server,port,authentication,etc is all correct. You should be able to compare it to your other account that works.

Member Avatar for rstanley

I have checked and rechecked the POP3 account, and have even gone over every step of it with one of my team members that uses the same account. I have everything set up properly. It still doesn't work.

Member Avatar for cozofdeath

humm, maybe firewall/router settings. analyze logs/alerter, packet analyzer

Member Avatar for Rikus

What anti virus software are you using?

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