Member Avatar for JwAlstrom

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Monday - 26-May-'14 -
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Using Windows Live Mail -
I often send a cc to myself -
The message in "Sent Items" is OK.
The message in my InBox is BLANK
. except for the Address & Subject.
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What "options" or "preference" or ??? WhatEver ???
do I need to change to allow me to receive copies of my own sent eMails?
.
My wife's computer receives the message all OK.
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  • Latest Post Latest Post by Farah_10

Dani AI

Generated

A quick diagnosis and safe fixes for the exact symptom described by (Sent copy OK, Inbox copy blank; wife’s PC receives it fine).

Start with the quick checks (these often locate the problem without risk):

  1. Open the same mailbox in the provider’s webmail (Hotmail/Gmail/Yahoo) and find the CCed message — if the body is visible on the server but blank in Windows Live Mail (WLM), the problem is client-side.
  2. As @goldeagle2005 suggested, send a test message as plain text (or toggle the composed message to plain text) — if the plain-text copy arrives with a body, HTML/MIME rendering is implicated.
  3. On the affected PC view the raw message source (WLM: select message, Ctrl+F3) — that shows whether the server delivered a body or whether the body is present but being treated as an attachment (ATT000xx) or stripped. (daniweb.com)

If webmail shows the body but WLM does not, the usual culprits are WLM’s message index/database, or an external scanner/filter altering messages during display. Common next steps:

  • Temporarily disable any AV/email‑scanning component and re-open the message (many AVs or mail‑filters can interfere with rendering).
  • Compact / rebuild WLM’s message database (backup first). WLM stores messages under your profile (typically in AppData\Local\Microsoft\Windows Live Mail); compacting or forcing a rebuild (delete/rename the Mail.MSMessageStore after backing up) forces WLM to re-index messages and often restores missing bodies. Do this only after making a copy of the entire Windows Live Mail store folder. (learn.microsoft.com)

Concrete, safe order of actions

  • Verify message in webmail.
  • Try plain-text send.
  • Disable AV mail scanning and retest.
  • Backup the store folder, then use WLM Tools → Options → Advanced → Maintenance → Compact database; if that fails, close WLM, move (don’t delete) Mail.MSMessageStore to a backup location and restart WLM to force recovery/import. If unsure, stop and back up the whole AppData store first. (learn.microsoft.com)

If those steps don’t fix it, recreate the WLM account on that PC (or reinstall Essentials) so you get a fresh client index; meanwhile keep using the webmail view if messages must be preserved.

Recommended Answers

All 3 Replies

Member Avatar for khakilang

What is the email address you are cc to? Yahoo mail, Gmail? Please give more info to work on.

Member Avatar for goldeagle2005

What's the email message format? Rich Text? HTML? Try sending a plain text email and see if the issue persists.

Member Avatar for Farah_10

If the message looks fine in Sent Items but only the address and subject line show up in your Inbox, it is probably not a problem for how you are sending the message. Your wife is getting the same e mail correctly so the message is being sent correctly.

There are a couple of issues to watch out for:

Open the message and attempt to use View > Message Source (or similar) to determine if the message is there but not being shown.
Temporarily turn off any anti virus email scanning option as some anti-virus software products can block incoming e-mail.
To determine if this problem is specific to a format, send a test email to yourself in both plain text and HTML.
Look at all message rules and if any are changing emails you send yourself, remove them.
If all the mail store folders are affected, reinstall Windows Live Mail or create a new folder for mail stores.

It is unlikely to be an email account setting as the problem only arises when you receive your own emails and not when you receive emails from others. More likely a display, storage or security-software problem on the computer.

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