Member Avatar for WayneS

Trying to load BroadBand AOL and keep getting the following "4129.670a Client Version has encountered a problem and will shut down" message. Anyone any idea why this happens. I have reformatted the HD and re-installed XP and it still happens. Before the reformat the computor was coming up with three error messages, the first 3 relating to webtrap from the Penicillin AV installed and a further error saying can't connect to AOL.

Any ideas would be appreciated. Thanks, Wayne

  • 2 Contributors
  • 2 Replies
  • 112 Views
  • 2 Days Discussion Span
  • Latest Post Latest Post by WayneS

Dani AI

Generated

Useful follow-up and practical steps based on the thread (thanks to for the resolution report and for the boot-level suggestion). The crash you saw can come from two general areas: a failing/blocked installer or low-level firmware/hardware settings. Target both so you narrow the root cause quickly.

First, gather diagnostic evidence before changing things. Check Event Viewer (Application and System) for the faulting module name or error codes. Enable Dr. Watson to capture application crash dumps (drwtsn32) and look for AOL installer logs and any DLL names in the temp folder. On the software side, try a clean-boot (use msconfig) and temporarily remove third-party security tools that hook browser/installation paths. Copy the installer from the disc to the hard drive and run it there, or use the vendor’s latest downloadable client. Run sfc /scannow and chkdsk /r to rule out damaged system files or media-read errors.

If software checks turn up nothing, move to firmware and hardware checks. Resetting the firmware to factory defaults (via the setup menu) can clear strange device-detection problems; if that helps it points to a BIOS/CMOS setting or peripheral conflict rather than the installer itself. Update motherboard chipset and IDE/USB drivers from the vendor when possible, and only flash BIOS with caution—follow vendor instructions and back up data. Verify hardware: run memtest86 for RAM, use the drive maker’s diagnostics for the hard disk, and try the installer on another PC or from a different optical/USB drive.

Notes and cautions: keep Windows updated (latest XP service pack), document Event Viewer entries before each change, and avoid BIOS flashing unless necessary. If crash dumps point to a specific DLL or third-party component, that name will usually identify the conflicting package and guide the fix.

Recommended Answers

All 2 Replies

Member Avatar for Member #2466

I'd try it from scratch again with a fresh install...formatting the master boot record as well (use fdisk on a win98SE boot disk and type "fdisk /mbr"). Then I'd reinstall and see if I have the same error. If so, you have bad software for aol broadband.

Member Avatar for WayneS

I have sorted this problem - thought you may want to know how. After reformatting the HD everytime I tried to install AOL it said couldn't execute and couldn't find the AOL picker from the supplied disks (tried more than one). Funnily enough the modem wouldn't install either as if something or someone didn't want the computor to access the internet. However, I cleared the BIOS and took the battery out, waited a couple of minutes and replaced. When it fired up it took the disc no problem.. The motherboards a PcChips 848ALU.

Be a part of the DaniWeb community

We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.