Member Avatar for zingbang

I have Compaq Presario 2100 notebook, 30 GB Harddisk, 512 MB DDR, P4 . I am using windows XP Home (dont know the service pack right now).
I was using wireless comcast connection and it worked fine untill last sunday when I left my notebook on standby for 4-5 hours and then whenever I try to connect to internet, my computer crashes and restarts by itelf . It does give the message that 'Windows has recovered from serious error'. Its working fine when its not connected to internet. I had zonealarm installed on my computer. I ran Norton Antivirus (2004), but didnt detect any virus. I also restored the computer to a previous date, but it does not work. My friends notebook is working fine with the same wireless connection.

I dont have much technical knowledge about computers. I will be glad to provide any more information needed. Please let me know how I can fix this problem.

Thanks,
Zingbang

  • 4 Contributors
  • 4 Replies
  • 188 Views
  • 4 Years Discussion Span
  • Latest Post Latest Post by Rocker_Duck

Dani AI

Generated

Quick summary and first test — this looks like a network‑stack or network‑driver problem that only shows up once the NIC/stack is active (and the timing after resume points at a buggy driver left in a bad state). The quickest, low‑risk test is to boot to Safe Mode with Networking and try to reproduce the crash; if it does not crash there the culprit is almost certainly a non‑Microsoft driver or service (third‑party firewall/AV, LSP/filter driver, or a vendor NIC driver). See Microsoft’s Safe Mode / troubleshooting steps. (support.microsoft.com)

If Safe Mode stops the crash, isolate the offender with a clean boot: run msconfig, disable all non‑Microsoft services and startup items, then re‑enable them in small groups to find the trigger. Also check the System log in Event Viewer for the time of the crash and collect any minidump files — tools like BlueScreenView make it easy to see which driver or module appears in the stack. These two steps will usually show whether a security product or a network driver is to blame. (learn.microsoft.com)

If the system still crashes in Safe Mode, treat it as a low‑level driver or hardware issue: update the wireless and chipset drivers, update BIOS/firmware if available, and disable NIC power/wake options (Wake‑on‑LAN / pattern match). Repair the Windows network stack with the NetShell reset and Winsock reset commands (for example netsh int ip reset c:\resetlog.txt and netsh winsock reset), then reboot. Resume/standby bugs are a known cause of post‑sleep crashes; driver/firmware updates often fix them. (support.microsoft.com)

Quick checklist tied to earlier replies: as suggested, run simple hardware checks (reseat RAM, run a memory test, scan the HDD); as suggested try another browser only after confirming the crash is driver/software related; as ’s followup demonstrated, removing or replacing third‑party security software can fix cases where a network‑filter driver is crashing. If minidumps or Event Viewer entries point to a specific .sys file, use that filename when searching for a driver update or vendor support.

Recommended Answers

All 4 Replies

Member Avatar for Slade

I'm not exactly 100% sure whether or not this will work but any help is appreciated right?

Two possible factors you may consider:
1. harddisk and its controller. i would suggest you have a complete surface scan on the HDD, under dos or windows real mode.
2. Network adapter, Can you try replace one to move it to another similar computer for test?

It could also be a hardware problem, I have known people who's computers have crashed upon connection to the internet just because their RAM stick was loose. Have you had any problems with hardware drivers in the past? Could you please specify the details of the crash? Does it freeze, does it give you a blue screen?

Member Avatar for Rocker_Duck

Hello,

This is an old post but I have just come to it now with a very similar (if not the same) problem.
I have connected my laptop (running Windows XP) to the Internet for the first time (ADSL connection) and, although it seems that it can perform a few activities through the Internet (e.g. download updates for the Antivirus program.), my laptop crashes (with a blue screen) any time I attempt to open a webpage (IE) or when I start ICQ.
Windows restarts and I get a message saying the system has recovered from a serious error.

Has anyone else experienced the same problem?

Thank you,

Rocker Duck

Member Avatar for zourlas

try using Firefox or any other browser.....and check for viruses and unwnted sw

Member Avatar for Rocker_Duck

I have tried also with Firefox but I had the same problem. Eventually my PC downloaded some Windows updates which improved the situation. After installing the updates I could open a webpage but as soon as I started clicking on some links, again XP crashed. However in the end it turned out that somehow the Antivirus firewall was causing the crash. I remove the Antivirus and installed a different one and the problem was solved.

Be a part of the DaniWeb community

We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.