Member Avatar for Amir04

Hi Everyone....
I am new here...and i have a problem with my laptop computer.
Its a compaq presario 1247....I recently had Win 98 on it, but i thought if i upgraded to WIn2000 it would improve its performance. After Installing WIn 2000, everytime I boot up, I either get to the desktop,,, and it freezes, allowing me not to click on anything, or before it gets to the desktop, this blue screen pops up quickly before i get the chance to read it, and it restarts my computer only to do it again.

Can anyone plz help me?

Thanks in advance

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Dani AI

Generated

A concise diagnostics checklist that complements the earlier replies from , and . The aim is to determine whether the problem is a bad driver or failing hardware before attempting a full reinstall or chasing vendor drivers.

  1. Capture the actual BSOD information. Boot options (F8) offer a mode that prevents automatic restart so the STOP code and any failing .sys filename can be read — that hex code plus the filename are the single most useful clues.
  2. Create a boot log and examine system logs. Enable boot logging (F8) and inspect C:\Windows\ntbtlog.txt for drivers that failed to load; check the System log in Event Viewer for related error entries and timestamps. The last 10–20 lines of the boot log are usually the most relevant.
  3. Isolate drivers/services from Safe Mode. Run msconfig, use “Hide all Microsoft services” and disable the rest; disable all startup items and reboot normally. In Device Manager, roll back or uninstall non-Microsoft drivers (video, audio, network) and let Windows use the generic VGA/audio drivers to test stability.
  4. Check disk and system files. From a command prompt run:
    chkdsk c: /r
sfc /scannow    (Windows 2000 will request the installation CD if needed)

    These commands catch filesystem corruption and replace damaged system files.

  5. Test hardware. Run a thorough RAM test (MemTest86, several passes) and run the HD manufacturer’s diagnostics or a SMART check. Intermittent freezes that disappear in Safe Mode are commonly caused by bad RAM or a failing drive.
  6. Backup and reinstall only if diagnostics point there. If a clean install is required, back up data while in Safe Mode or by removing the drive first. Inspect the partition table for a vendor recovery partition before buying media.

For further targeted help, the most actionable details to supply are the BSOD STOP code and the final lines of C:\Windows\ntbtlog.txt. If the failing filename matches a driver, replacing or removing that single driver often fixes the problem without a full reinstall; otherwise ’s NT4-driver idea or ’s XP route are reasonable fallback options for this model.

Recommended Answers

All 13 Replies

Member Avatar for DMR

First of all- does it work if you boot into safe mode?

Member Avatar for Catweazle

And second, did you download the component drivers for your laptop from HP's website and install them after you installed Windows 2000?

Member Avatar for Amir04

First of all- does it work if you boot into safe mode?

yea,it works if i boot into safe mode.

And no, i havent gone to the hp website to download any component drivers for my laptop.

Member Avatar for condorcanqui

Did you do a clean install or upgrade?

Member Avatar for Catweazle

Either way I think you're in trouble.

Compaq Presario computers, whether desktop or laptop, are notorious for being difficult to get running under Windows versions that are different to the ones they are shipped with. Compaq's component drivers simply don't seem up to the task, and Compaq were never diligent in updating those drivers to work under newer versions of Windows.

Here's the Driver Download page for your laptop:

&

It has drivers for Windows 95, 98, Me, and NT4, but not for 2000 or XP.

You could try the NT4 drivers to see if they work under Windows 2000, but if you have a 'Restore CD' with that laptop, your best option is to restore it back to its original, Windows 98 functionality

Member Avatar for Amir04

is there anyway i can restore it to Win98 without the CD? Bcuz i dont have the restore disk....

Member Avatar for Amir04

e

Did you do a clean install or upgrade?

i didnt do a clean install....i basically just upgraded.

Member Avatar for Danny

I'm afraid your best option at this point is to do a clean install of either 2k or 98, preferably 98.

You need to start over. I've had similar problems. For me, it was damaged Windows files in XP. However, yours sounds different.

The point is, your cheapest and probably fastest option is to start over. And yes, you need the disks.

Member Avatar for Catweazle

OK if you 'upgraded', and you chose to 'Save your Operating System files' or somesuch during the upgrade installation of Windows 2000, then you have a 'ray of hope'. Don't touch that laptop again until someone comes along with instructions about restoring it back to Windows 98.
(I'm sorry, I haven't got those instructions to hand just at present - I'll look them up later if no-one beats me to it.)


That process may or may not give you back a stable Windows 98 laptop.

Your next best option is to download the NT4 component drivers, and use your Windows 2000 CD to format and do a clean install of 2000, using the NT4 drivers for the internal components. If it works, it works, if not then no loss.

Failing that you'd have to purchase a Windows 98 or Windows Me CD, download the relevent drivers, and get the laptop going with those. Your chances of getting hold of a copy of the original Recovery CD are about nil!

Member Avatar for Amir04

ok, plz...if someone has the instructions for me, i'd really appreciate it.
Catweazle and Danny, thanks for ur replies.

Member Avatar for Catweazle

Instructions for what?

Which course of action do you plan to try:

Install Windows 98 (You've indicated you have no CD to do it with)
Start over again with Windows 2000
Download the NT4 drivers and try those?

Member Avatar for Orion13622

Hi Everyone....
I am new here...and i have a problem with my laptop computer.
Its a compaq presario 1247....I recently had Win 98 on it, but i thought if i upgraded to WIn2000 it would improve its performance. After Installing WIn 2000, everytime I boot up, I either get to the desktop,,, and it freezes, allowing me not to click on anything, or before it gets to the desktop, this blue screen pops up quickly before i get the chance to read it, and it restarts my computer only to do it again.

Can anyone plz help me?

Thanks in advance

I can most certainly help you...

First off, one thing you will want to check is to make sure the BIOS was updated to most recent version (if it's still available on Compaq's site). Second, make sure that the video driver is up to date.

As I recall, this particular unit (had 2 myself) was not very fond of 2000, but actually loved XP. There were a lot of hoops to jump through to get the machine to work with 2000 compared to the 98SE OS that it was intended for. On Screen Display, hotkeys, etc...mostly were written for 98SE for this model. My suggestion, that is if you don't need all the eye candy and whatnot, is to go straight to XP. Not as many drivers needed to load, and WinXP will automatically detect 99% of the devices in the 1247. Been there, done that.

Hope that helps out...

Orion

Member Avatar for miko myko

guys i know its been decades, but i just saw your post now, i think the problem is an antivirus or you've installed something that is very hard to load that the system RAM can't handle... thats why you get a blue screen!

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