Member Avatar for gayle

we just recently moved, and since moving and getting back online we've had a problem with msn explorer. i have repeatedly tried goint to msn explorer and going through the "add a new user" thing, but when it gets to the part where i type in my email account and password and then click continue nothing happens, the bar at the bottom does move, but it never continues on to the next part. i tried redownlaoding msn explorer, did all the new updates, everything, but it still wont let me add my account. anybody ever have this problem, or know how to remedy it?
thanks!
gayle
p.s. i am able to sign on as a guest but its a really big pain!

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Dani AI

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Several posters here (, ) describe the Add New User wizard stalling at the email/password step. That commonly means a local block (firewall/antivirus), a corrupt Windows profile, or leftover MSN Explorer files preventing a clean setup. The suggestions below focus on quick, safe checks you can do before calling the ISP or support.

Quick steps to try first:

  1. Verify the same email/password on the provider’s webmail (Hotmail/ISP webmail) to rule out credential or account problems.
  2. Create a fresh Windows user account (Control Panel → User Accounts) and try adding the MSN user there. If it works, the original profile is the issue.
  3. Temporarily disable personal firewalls and antivirus software (ZoneAlarm, Norton, McAfee, etc.) and retry. Turn them back on after testing.
  4. Run MSN Explorer with elevated rights: right-click the shortcut → Run as… → choose an Administrator account.
  5. Do a clean uninstall/reinstall: remove MSN Explorer from Add/Remove Programs, reboot, then delete leftover MSN folders from Program Files and your user Application Data before reinstalling. Back up favorites/settings first.

If those fail, check harder diagnostics: boot into Safe Mode with Networking to rule out third-party software; open Event Viewer (Start → Run → eventvwr.msc) and look for Application/System errors when the wizard stalls; inspect the hosts file at C:\Windows\System32\drivers\etc\hosts for entries that block MSN domains. Avoid registry edits unless comfortable, and always back up before changes.

If nothing helps, follow ’s suggestion and contact your ISP/MSN support. Give them the Event Viewer error details and say you already tried a clean reinstall and a new Windows user—those details speed troubleshooting.

Recommended Answers

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Member Avatar for MAD_DOG

If your ISP is MSN I would call them if you want fast working results.

Member Avatar for cutie

i am havin this same problem and i need help

Member Avatar for MAD_DOG

Did you at least call MSN?

Member Avatar for cutie

is it because i selected the wrong settings in the connection settings

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