Hp Wants Me To Send Cpu To Them

[lgautreaux]

OK, HERE WE GO, I HAVE BEEN BATTLING WITH HP FOR OVER A MONTH BECAUSE I GOT AN ERROR AT THE BEGINNING OF APRIL AND IT WAS THE HUNGAPP ERROR ABOUT THE INTERNET. SO I TRIED TO CALL TECH SUPPORT, BUT GAVE UP AND EMAILED INSTEAD. THEIR RESPONSE TO THE ERROR WAS TO DO A SYSTEM RECOVERY. THAT WAS ON 4/5. SINCE THEN I HAVE BEEN HAVING PROBLEMS SUCH AS THE MONITOR JUST GOING BLACK AND THE CPU NOT TURNING OFF, AN ERROR ABOUT MINIDMP AND SYSDAT.XML FILES, THE HUNGAPP ERROR AND EVERYTIME I CONTACTED THEM THEY TOLD ME TO DO A SYSTEM RECOVERY. WELL, AFTER ABOUT FIVE OF THOSE I FIGURED OUT IT WAS NOT WORKING, THERE WAS SOMETHING ELSE WRONG, BUT THEY JUST KEPT TELLING ME TO DO SYSTEM RECOVERY AND DID NOT TRY TO EVEN DIAGNOSE THE PROBLEM SINCE APPARENTLY THAT WAS NOT FIXING IT.

OK, THEN THEY STARTED HAVING ME DO A FULL SYSTEM RECOVERY FROM THE RECOVERY CD'S THAT I HAD MADE. THAT DID NOT WORK EITHER. THEN I FINALLY GOT SOMEONE ON LIVE CHAT THAT SAID HE WOULD SEND ME THE HP RECOVERY CD'S BECAUSE I HAD SUGGESTED THAT MAYBE MINE WERE NO GOOD. SO I FINALLY GOT THOSE ON 4/19.

WHEN I RECEIVED I WENT TO LIVE CHAT AND ASKED THAT THEY EMAIL ME THE INSTRUCTIONS JUST SO THAT I WAS SURE I WOULD DO IT CORRECTLY BECAUSE IT WAS A FULL SYSTEM RECOVERY AND I TOTALLY WIPED OUT THE HARD DRIVE. GOT THE EMAIL, FOLLOWED THE DIRECTIONS, AND THE CPU JUST STOPPED IN THE MIDST OF RECOVERY.

SO I GUESS YOU ALREADY KNOW WHAT I HAD TO DO NEXT...LOL
I HAD TO CALL TECH SUPPORT BECAUSE I COULD NOT GET ONLINE THEY HAD ME DO THE FULL SYSTEM RECOVERY AND TOTALLY WIPE OUT HARD DRIVE AGAIN. I SAT UP FOR OVER 5 HOURS AND BABYSAT THE COMPUTER AND KEPT MOVING THE MOUSE SO IT WOULD NOT QUIT ON ME AND IT FINALLY GOT DONE. SO THEN I HAD THE PLEASURE OF INSTALLING AND DOWNLOADING PROGRAMS AND OVER 75 UPDATES, WHICH OF COURSE I HAD TO DO EVERYTIME I DID A RECOVERY OF ANY KIND. HAVING SOME FUN NOW AREN'T WE GANG?

SO ON 4/23 I GET THE MINIDMP AND SYSDAT.XML ERROR AGAIN SO I CONTACTED LIVE CHAT AND THEY TOLD ME TORUN THE SYSTEM CONFIG UTILITY AND DELETE ALL PROGRAMS EXCEPT FOR RECGUARD AND KBD, ALSO DELETE TEMP FILES IN WINDOWS AND INTERNET AND HISTORY, AND RUN CLEANMGR FROM RUN. DID ALL OF THE ABOVE, STILL GETTING ERROR MESSAGES.

TO MAKE A LONG STORY SHORTER, TODAY I GOT THE MINIDMP AND SYSDAT.XML ERROR AGAIN, FIRST CHAT TOLD ME TO DO THE SYS CONFIG UTIL AGAIN. DID THAT AND THE COMPUTER NEVER CAME BACK UP. I HAD TO DO F8 AND PUT IN SAFE MODE W/NETWORKING. THE SECOND CHAT TOLD ME TO DO A SYSTEM RESTORE. TRIED TO DO THAT AND NONE OF THE DATES WORKED BACK TO 4/19 WHEN I DID THE HARD DRIVE WIPE. THE THIRD CHAT TOLD ME A HAD HARDWARE ISSUES AND HE WANTED ME TO SEND HIM MY CPU AND IT IS GOING TO COST ME $210.00 TO HAVE THEM FIX.

MY QUESTION IS, WHAT THE HECK DO I DO NOW? I AM SO TIRED OF UNINSTALLING, DOWNLOADING, INSTALLING, AND JUST FED UP WITH HP TECH SUPPORT ON THE PHONE, THEY KEPT HANGING UP ON ME. I PAID THE 99.00 FOR 1 YEAR "award-winning" TECH PHONE SUPPORT AND DEMANDED MY MONEY BACK BECAUSE ALL THEY EVER DID WAS TELL ME TO DO RECOVERY AND HANG UP ON ME. I GOT MY MONEY BUT NOW I HAVE NO WARRANTY AND I HAVE NO MONEY. SO JUST WONDERING IF ANY OF YOU BRIGHT INDIVIDUALS MIGHT HAVE ANY IDEA WHAT I CAN DO NOW OR ANY TYPE OF SUGGESTION REGARDING THIS PIECE OF CRAP I PAID 500.00 FOR? SORRY JUST A LITTLE FRIED..LOL ANY HELP WOULD BE GREATLY APPRECIATED...:@

[dcc]

You are aware that by using capital letters you have been yelling at the people that you are asking to help you.

[dcc]

Try downloading Memtest86, make a bootable CD, the longer this test runs the more accurate the results will be.