Member Avatar for Mantaurus

HI,

I have installed Microsoft office 2003 on windows XP professional 64 bit OS. Also have install SP2 for XP and office 2003 as well. I can open word, Excel and power point. however when get error while configuring email client. The moment I click on check name while configuring email client it says "outlook could not log on. check to make sure you are connected to the network and are using proper server and mailbox name"

I have no issues while configuring on 32 bit Windows XP professional.

Appreciate your help

Thanks,
Mantaurus

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  • Latest Post Latest Post by jbennet

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Brief summary tied to the thread: reports Outlook 2003 on Windows XP Professional x64 that fails at “Check Name” with the message about logging on. Replies from and covered the obvious checks; the notes below focus on deeper diagnostics that commonly cause that exact message (Exchange/Autodiscover/RPC or name‑resolution failures) and on client-side installation/profile issues. (learn.microsoft.com)

Network-level isolation (first step)

  • Verify DNS and reachability: use ping and nslookup against the mail host, and test the mail protocol port with telnet (for example telnet mail.example.com 110 for POP, 143 for IMAP, 25 or 587 for SMTP). If the telnet session does not show a greeting, the client cannot reach the server (firewall/proxy or wrong host). For Exchange/Outlook Anywhere scenarios, also confirm port 443 is reachable. (learn.microsoft.com)

Client/application diagnostics

  • Start Outlook without add‑ins to rule out client-side interference: run outlook.exe /safe.
  • Create a brand‑new Outlook profile (Control Panel → Mail → Show Profiles → Add) to rule out profile corruption.
  • Turn on Outlook logging (troubleshooting logging) so send/receive traces are written to the Temp folder for later analysis. (support.microsoft.com)

Installation / Windows‑user‑specific issues

  • Inspect Event Viewer (Application log) for MsiInstaller warnings. If an OfficeUserData/OutlookUserData resource is reported missing, many XP/Office 2003 installs were fixed by creating the registry value HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Common\UserData (DWORD = 1) or by running Office “Detect and Repair” / repair from Add/Remove Programs. Back up the registry before editing. (office-forums.com)

Other practical notes (finish)

  • Try the steps in order: network tests → safe mode/new profile → enable logging → check Event Viewer/registry → repair/patch Office (Office 2003 SP3 if not already). Temporarily disabling third‑party firewall/antivirus for a brief test can reveal blocked ports; re‑enable protection immediately afterward. The logs and Event Viewer entries will usually point to the next corrective action. (learn.microsoft.com)

Recommended Answers

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Member Avatar for kevan PJ

have you put your password in rite and your email address in rite. i don't us outlook it is shit erm but check ur paaword and email address and if that dose still not work download incredimail that is whot i us it is good.
or go into Control Panel then click on internet options then click on Programs where it say E-mail see if it is on outlook.
if is and still don't work download Incredimail.
i hop this help you

this is the web address: http://www.incredimail.com/english/download.asp

Member Avatar for jbennet

I run outlook 2003 just fine on xp 64 bit. Seems to me like you just made atypo somewhere in the config. Check the username/password and the hostnames/ports

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