Member Avatar for wyerleader

my x- father-in laws motherboard faild so i upgraded him to the following.
ASUS A8V-VM SE 939 VIA K8M890 Micro ATX AMD Motherboard
AMD Athlon 64 X2 4200+ Manchester 2.2GHz Socket 939 Processor Model ADA4200DAA5BV
his same old harddrive and dvd roms and ram
reloaded his XP pro SP2
everything works great....untill....I tried to install his printer
An all-in -one Epson stylus cx6400..
I load the twain drivers then the printer drivers and all looks well for a minute or two then the computer freezes.
I can be workining on anything or nothing and in a few minutes it freezes

I have left the software loaded and disconnected the printer and everything is fine again..

Question ? is this a duel core issue?
or just too old of a printer?

it is NOT a 64 bit sys. tried it anyway ....64 bit drivers i mean....no luck

any help would be appreciated.

Thanx Duane

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Dani AI

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Practical troubleshooting notes for , building on 's port/cable idea. A freeze that only happens when the Epson is attached normally points to a USB/controller/driver interaction (scanner/TWAIN software or the motherboard USB stack) rather than a CPU core count problem.

  1. Basic isolation

    • Try the printer and cable on a different PC and a different USB port (prefer rear motherboard ports, not front-panel or hub). If the other PC freezes as well, the printer or cable is suspect.
    • Try a different USB cable and a powered USB hub to rule out a power/port fault.

  2. Narrow the software

    • Uninstall all Epson scanner/TWAIN software, leaving only a basic printer driver (or use Windows Add Printer with a generic driver). Scanner TWAIN drivers are common causes of hangs; test printing only first.
    • Boot to Safe Mode with Networking and connect the printer. If Safe Mode is stable, a third-party driver/service is likely at fault.

  3. Drivers, BIOS and Windows

    • Install the latest motherboard chipset and USB host controller drivers from the board vendor (or VIA) and update the BIOS if an update exists.
    • Check Event Viewer (eventvwr.msc) System log for errors at the time of the freeze and look in Device Manager for unknown or failed devices.
    • Disable USB power-saving on each USB Root Hub (Device Manager -> Properties -> Power Management -> uncheck "Allow the computer to turn off this device").

  4. Advanced checks and cautions

    • As a test, try a PCI USB 2.0 card to bypass the onboard controller. That often separates hardware-controller issues from driver problems.
    • Driver Verifier can expose a bad driver but can cause BSODs; use it only if comfortable and be ready to disable it from Safe Mode.

Summary: dual-core hardware is an unlikely direct cause; focus on USB host drivers, TWAIN/scanner software, BIOS/USB firmware, and simple hardware swaps.

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Member Avatar for Suspishio

Your x-mother-in-law would say that your father-in-law had failed! LOL.

I presume that when you uninstall the printer it all works OK. can we establish that please?

Member Avatar for wyerleader

Yes Thank you Suspishio

When I uninstal the printer software things work fine.
As a matter of fact the computer works fine with the software installed as long as the printer is not hooked up to it.I have ran it for a day with the software installed and a day without it. As long as i dont connect the printer it runs fine. Could it Maybe a USB port issue??
Thanx

Member Avatar for Suspishio

Could be a USB port issue. I'm not the world's best brains on USB printer problems.

Have you switched USB port? Have you switched USB cable?

Does the printer work on any other PC? If so, what's the difference?

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