Member Avatar for threetrey

My internet has been running perfectly for a few months (since about January) I'd only had to restart my computer a few times, to get the itnernet to work again.

But two days ago, my internet keeps going off.
I've tried turning my computer, router, and modem off for a few minutes, then turning ti all back on. It works for about 30 minutes-1 hour, then it drops again.

I dont think its my ISP, because ive asked some other people with the same ISP as me, and its not happening to them.

so I was wondering if anybody here might know if there was a way I could fix this, before I have to call my cable company.

I've scanned my computer, for viruses using the "Avast" scanner, but it couldn't find any viruses.

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Dani AI

Generated

’s observation that the connection drops every time the phone rings is the key symptom. That pattern almost always indicates the voice side of the line is polluting the DSL signal (missing or faulty microfilters, incorrect splitter wiring, or a noisy phone device), while ’s ethernet-cable check is still a sensible quick check and was correct to point toward filters.

Quick isolation checklist:

  1. Confirm service type (DSL vs. cable/VoIP). Ring-sync drops point to DSL over the phone line.
  2. Disconnect every telephone device and leave only the DSL modem connected to the wall jack. Power the modem and observe stability while the line is rung from another phone.
  3. If stable, put microfilters on every phone/fax/answering machine/cordless base and test again. Use the ISP-supplied filters or fresh ones.
  4. Make sure the modem is not plugged through a phone (filtered) port — the modem should be on the ADSL/DSL port or directly on the incoming jack.
  5. If the problem persists, connect the modem at the building’s first jack or demarcation/test socket (bypasses internal wiring). If that fixes it, internal wiring or a device on a secondary jack is at fault.
  6. To find a bad filter or device, add phones back one at a time (each with a filter) until the drop reappears. Replace the filter for the offending device.
  7. If none of the above stops the drops, collect modem disconnect times and any log messages and request a line test/tech visit from the ISP.

Notes and cautions: cordless bases, alarm panels, satellite boxes, surge protectors and cheap filters can all introduce noise. Avoid swapping live wiring outdoors during storms; when unsure, request the ISP’s replacement filters or a technician to test the line and master socket.

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Member Avatar for EriCartman13

Is your ethernet cable damaged at all?

Member Avatar for threetrey

I dont think its damaged.

and it just started working again a few hours ago, and hasnt gone of since then.

It must've just been something wrong in my area. If it starts again then I'll come back.

Member Avatar for threetrey

I think I've figured it out now

Everytime the phone rings and someone picks up the phone, the internet disconnects.

It never did that before.

But I just changed to a different internet connection that is supposed to be a little fster than the one I had before.
I think it might be this new internet connection, so I'll try and switch back to the old one and see if it stops

Member Avatar for DMR

If this is a DSL connection, you need to install filter units on your phone lines to keep the regular telephone voice signal from interfering with the DSL signal. The filter(s) should have been provided by the ISP as part of the setup kit; if they weren't, call the ISP and ask them to send you some.
If you did install the filter(s), you may have a faulty one, in which case it will need to be replaced.

Member Avatar for threetrey

I think I remeber them sending me some filters, but I didnt know what to do with them, so I stored them up somewhere

I guess I'll ahve to go digging through the attic looking for them...

Member Avatar for EriCartman13

Yea not having the filters on could most definetly do it! It should tell you how to put them on in the manual.

Member Avatar for DMR

... and if you don't have the manual, a general overview of where and how to connect filters can be found here.

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