Member Avatar for Alex12

Hi, this problem has AOL tech support and me out of idea's on how to solve it.

Operating System: Windows XP Professional
Router: BT Voyager 105 / BT Voyager 2110
Firewall: Nortan (disabled)

The problem started 2 days ago, when in the middle of my connection the DSL Light on my BT Voyager 105 went off even though all cables were still wired up correctly and none change to the software.
The arrows in the startbar (the modems software) say that there is no DSL signal and the DSL light (which should light up when i plug in the DSL Line) refuses to come on.
Ive since tried another modem which is the BT Voyager 2110, and that has the same problem, the DSL Light which should light up when i plug the DSL line into it, doesnt.
Ive also tried using different cables and different DSL filters to make sure they arnt the problem.
My setup is exactly the same as it used to be (the correct way) which is from the master BT phone socket (my only phone socket) i have a dsl filter, which then connects to my modem, which then connects to my PC.
AOL Tech support have ran 3 line checks on my line and say that everything is working correctly with the line, and now have started sending me round in circles (trying the same things over and over).

Ive reinstalled all the software (even though the BT Voyager 2110 doesnt need any software, so i knew that wasnt the problem.. was just living in hope i guess).

So basically, the problem is when i plug the DSL line into any modem it acts as if ive plugged nothing in.

Anyone have any idea's on what the problem could be? it would be appreciated :)

Alex.

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  • Latest Post Latest Post by DenisOxon

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— building on ’s filter tip, use a strict isolation routine to prove whether the fault is inside the house or out on the copper pair. The DSL LED not lighting on more than one modem almost always means either the master socket or the external line is at fault, so the aim is to remove every possible internal cause before asking for an engineer.

  • Disconnect every device from the phone line (phones, faxes, DECT bases, alarms) and unplug all extension sockets. Remove the faceplate to access the master/test socket behind it and plug the modem directly into that test socket with no microfilter fitted. Power the modem and watch the DSL LED.
  • If the DSL LED lights at the test socket, the problem is internal: replace the faceplate or microfilter(s), then reconnect extensions one at a time to find the bad device or socket. Make sure the modem is in the ADSL/unfiltered port — using a phone filter on the modem will block sync.
  • If the DSL LED still does not light at the test socket, the fault is almost certainly outside the premises. Contact the ISP and insist on a full line diagnostic to the test socket (ask for SNR/attenuation figures and an engineer visit if needed). Record times, results and any modem LED behavior to present to support.

Cautions: removing the faceplate is straightforward but stop and call an engineer if uncomfortable. Keep a short log of each test (what you disconnected, where you plugged the modem, LED status). If the test-socket check fails, escalate with the ISP — that is the point where a line/engineer fault is most likely.

Member Avatar for DenisOxon

Sounds like filter somewhere in house has given up.

I suggest you unplug all filters you have throughout house.

Then plug in one connected to your computer without any phone plugged into it.

If this does not work, then get filter from elsewher or buy new filter.

I find that filters don't last more than 2-3 years.

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