Member Avatar for RichF

Hi, I have a problem with a HP Pavilion dv4000 laptop i am using,it shows i have an Internet connection but i can't load any web pages through Mozzila or IE7. The laptop uses a Broadcom 802.11 wireless card and a Realtek RTL8139 NIC and i am running Windows XP. I also have a pc running XP which works fine with a wired ethernet connection and a Vaio laptop running Vista which works fine on the wireless network i have.
My HP laptop won't load web pages when the wireless is switched on or when the ethernet cable is plugged in, even though the both show an excellent connection. I have checked the device manager to see if there are any hardware issues and they both show they are working correctly. I have been through Internet options and LAN settings and checked/unchecked the right boxes but still the problem persists. I have all the right information entered for the wireless network, i just can't make sense of the problem. I have tried typing ipconfig into the DOS prompt to try and ping my IP address, but i get the following message -"An internal error occurred:The request is nor supported. Please contact Microsoft support services" I thought i would try my problem on here before trying Microsoft's support.

If anyone knows how to resolve this issue please let me know, thanks a lot

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Dani AI

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This thread describes a classic Windows XP case where the NICs show “connected” but browsers fail and the command-line networking tools return errors. reported an internal error when running ipconfig; correctly suggested checking for malware and environment-variable damage; and reported similar symptoms with static-IP attempts. The most useful next step is a short, ordered isolation checklist that separates: (A) basic IP reachability, (B) DNS vs. routing, (C) OS/TCP stack corruption, and (D) third‑party network filters.

Run these checks (Administrator prompt). Expected result and what a failure means are noted:

ipconfig /all            -> shows adapter, IP, gateway, DNS
ping 127.0.0.1           -> loopback must reply (if not, TCP/IP stack or PATH corrupted)
ping 8.8.8.8             -> tests IP connectivity without DNS
nslookup google.com      -> tests DNS resolution
netsh winsock reset
netsh int ip reset resetlog.txt

If loopback ping fails or ipconfig errors persist, check System Properties > Advanced > Environment Variables: ensure PATH contains C:\Windows\system32 and C:\Windows. Rename the hosts file at C:\Windows\system32\drivers\etc\hosts to rule out hardcoded entries. After the two netsh resets, reboot.

If IP pings work but hostnames don’t, focus on DNS: try manual DNS (8.8.8.8) or set DNS on the NIC to a known server. If nothing works in normal boot but works in Safe Mode with Networking, uninstall third-party firewalls, VPN clients, or network filter drivers (security suites are common culprits). Run an up‑to‑date offline malware scan (for example, Malwarebytes) and consider sfc /scannow if system files are suspected (XP may require the install CD).

If the stack and software checks fail, reinstall the NIC drivers or test with a USB-to-Ethernet adapter or a Linux live USB to determine whether the fault is OS-level or hardware-related. This ordered approach isolates whether the issue is DNS, driver/stack corruption, environment/PATH, or a third‑party filter.

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Member Avatar for TheNNS

that last part is suspicious. if you don't get and address, you can't connect to the internet. you might have a trojan.

Also, when you mess around with the enviormental variables, it causes the command prompt to give you errors llike those.
do a virus scan, and check enviornmental variables on system properties.

Member Avatar for pareje

Hi, I have a problem with a HP Pavilion dv4000 laptop i am using,it shows i have an Internet connection but i can't load any web pages through Mozzila or IE7. The laptop uses a Broadcom 802.11 wireless card and a Realtek RTL8139 NIC and i am running Windows XP. I also have a pc running XP which works fine with a wired ethernet connection and a Vaio laptop running Vista which works fine on the wireless network i have.
My HP laptop won't load web pages when the wireless is switched on or when the ethernet cable is plugged in, even though the both show an excellent connection. I have checked the device manager to see if there are any hardware issues and they both show they are working correctly. I have been through Internet options and LAN settings and checked/unchecked the right boxes but still the problem persists. I have all the right information entered for the wireless network, i just can't make sense of the problem. I have tried typing ipconfig into the DOS prompt to try and ping my IP address, but i get the following message -"An internal error occurred:The request is nor supported. Please contact Microsoft support services" I thought i would try my problem on here before trying Microsoft's support.

If anyone knows how to resolve this issue please let me know, thanks a lot

Hi, I have exactly the same problem. Were you able to solve?

Member Avatar for iqbalvk

I have problem in my laptop winows vista, i am using wirless connection in my home,i can see when i will start my computer wirless and bloototh ON, but the network side, if going (Wirless unknown,there no wirless connction ) if i am trying solve problem, coputer giving go to SERVICE...actually i dont know how to solve problem from service...give me exact solution

Member Avatar for Ranjan O A

try to manually enter the ip address.that is assign a fixed ip address.

Member Avatar for backlsnap

I too have this issue with a wired connection. I have set a static ip, and see the router, but it will not load a web site, several other computers on this network work fine, help please

Member Avatar for phpbeginners

:-(

Edited by phpbeginners because: n/a
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