DMR 152 Wombat At Large Team Colleague

Glad we could help! :)

Are you sure that everything is OK now? If so, I'll mark this thread as "solved". If you aren't sure, please post another HijackThis log so that we can (hopefully) give it a "clean bill of health".

DMR 152 Wombat At Large Team Colleague

I forgot to add a couple more symptoms, it takes about 4 minutes to shut down in normal mode but its ok in Safe Mode, + the Windows XP blue Start menu and windows with a red cross has disappeared so it looks like old Windows 2000/98.... :?:

Ok- in light of that additional info, please do the following:

Download HijackThis:

http://www.majorgeeks.com/download3155.html

Once downloaded, follow these instructions to install and run the program:

Create a new separate folder on your drive for HijackThis, move the program into thids folder, and run it from there. (Don't run HJT from within any Temp or Temporary Internet folder, and don't run it directly from your desktop.) Do not have HJT fix anything yet, only have it scan your system! Once the scan is complete, the "Scan" button will turn into an option to "Save log...". Save the log in the folder you created for HiajckThis, open the log in Windows Notepad, and cut-n-paste the entire contents of the log here. The log contents will tell us a lot about what "nasties" have crept into your system, and once we analyse the log we can tell you what to do from there.

DMR 152 Wombat At Large Team Colleague

You may have more than one issue going on here. While spyware and viruses can do some pretty severe things to your system, the low-level startup problems you describe (combined with the apparent disk/filesystem corruption) could be indicative of other problems such as a failing hard drive or bad RAM. :(

Since you seem to able to at least get in to Safe Mode now, please try the following (assuming you are using Win 2K or XP; let us know if otherwise):

- Open Windows Explorer, and in the Folder Options->View settings under the Tools menu, select "show hidden files and folders", and uncheck "Hide protected operating system files".

- For every user account listed under C:\Documents and Settings, delete the entire contents of these folders:

1. Local Settings\Temp
2. Cookies
3. History
4. Local Settings\Temporary Internet Files

- Delete the entire content of your C:\Windows\Temp folder.

Note- If you get any messages concerning the deletion of system files such as desktop.ini or index.dat, just choose to delete those files; they'll be automatically regenerated by Windows if needed (the same is true of the Local Settings\Temporary Internet Files\Content.IE5 folders).. Windows will allow you to delete the versions of hte desktop.ini and index.dat files which exist in sub-folders within the main Temp/Temorary folders, but might not let you delete the versions of those files that exist directly in the main Temp folders themselves; this is normal and OK.

- Empty your …

DMR 152 Wombat At Large Team Colleague

Are you still experiencing problems? If so, please tell us what they are; because your post was split from another thread, we don't have that info in this thread.

You should uninstall any Wild Tangent programs through the Add/Remove Programs control panel; Wild Tangent is rather notorious for its adware/spyware components.

After doing so, run HijackThis again and have it fix the following:

O4 - HKLM\..\Run: [Dell|Alert] C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
(the above .exe programs are not malicious, but you don't need to have them running)
O4 - HKLM\..\Run: [WildTangent CDA] RUNDLL32.exe "C:\Program Files\WildTangent\Apps\CDA\cdaEngine0400.dll",cdaEngineMain
O16 - DPF: {3A7FE611-1994-4EF1-A09F-99456752289D} - http://install.wildtangent.com/Acti...iveLauncher.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52...meInstaller.exe
O16 - DPF: {65E7DB1D-0101-4100-BD66-C5C78C917F93} - http://install.wildtangent.com/bgn/...lim/install.cab
O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} (Secure Delivery) - http://www.gamespot.com/KDX/zd/kdx.cab

Once done, reboot and delete the entire C:\Program Files\WildTangent folder if it still exists. Also keep in mind that "free" online/downloadable games and the like are quite often bundled with adware/spyware; avoid them as much as possible.

To help protect yourself from getting infections in the first place, you should put some protections in place in addition to your anti-virus software:

  1. Use Windows Automatic Update function to keep your system as up-to-date as possible with the most current Microsoft security and bug fixes.

  2. Stop using Internet Explorer as your web browser. Because IE is so closely tied into the Windows operating system itself and contains so many security flaws, switching to another browser such as Netscape, Firefox, or …

dlh6213 commented: I like all your posts, but this one has a bit more oomph! -- dlh +2
DMR 152 Wombat At Large Team Colleague

Looks nice and clean now :). You are welcome :D.

Yup. :)


Pad Pad Pad (#$%@ 10-character minimum reply restriction!)

DMR 152 Wombat At Large Team Colleague

The strange characters in the filenames in your screenshot indicate file/folder corruption, as does the fact that one of the files is listed as being more than 865MB in size (which I highly doubt to be true).

When you say that the computer "won't turn on again", what exactly do you mean? Does it even power up/start to boot? If so, where in that process does it "die"?

DMR 152 Wombat At Large Team Colleague

if thats windows media player, theres a new version out on the windows update page just download that

There's nothing in your HJT log to indicate that malicious programs are the cause of your error; I'd do as steosaur(oWn) suggested and see if that doesn't clear things up.

DMR 152 Wombat At Large Team Colleague

1. You might want to post a HijackThis log for us to analyze.

2. You mentioned "Home Search"; if you really do have the Home Search Assistant (HSA) infection, you'll probably also need to download the About:Buster and HSRemove utilities.

Please see my first post in the following thread for instructions on where to dowload the above utilities and how to use them:

http://www.daniweb.com/techtalkforums/thread14624-hijackthis+scan+fix+log+notepad.html

DMR 152 Wombat At Large Team Colleague

I would appreciate too if you could specify what the running processes in the log do.(e.g. InCd.exe is a software I have installed with my cd-dvd writer)

Running processes:
KERNEL32.DLL - Windows Dynamic Link Library file
MSGSRV32.EXE - Windows file; handles 32-bit system messaging services
MPREXE.EXE - Windows file; handles certain network-related tasks
mmtask.tsk - Windows file; handles multitasking for multimedia applications
MSTASK.EXE - Windows' Task Scheduler
MDM.EXE - Windows file; provides debugging support
EXPLORER.EXE - Windows Explorer; the Windows Graphical User Interface
TASKMON.EXE - Windows' Task Manager
SYSTRAY.EXE - Windows System Tray; displays date/time, etc. on the Task Bar
STIMON.EXE - Windows' Still Image Monitor; camera, scanner, etc. support component
PDVDSERV.EXE - Power DVD remote control support
INCD.EXE - Nero CD writing support file
JGRMLFS.EXE - WTF?? I don't like the looks of that one! See Below...
WFXCTL32.EXE - Displays WinFax icon in the System Tray
SPOOL32.EXE - Windows file; handles print spooling services
TAPISRV.EXE - Windows file; provides telephony support
WFXMOD32.EXE - Provides Symantec WinFax modem support
C:\HIJACKTHIS\HIJACKTHIS.EXE - Our friend.

C:\WINDOWS\JGRMLFS.EXE <-- Find this file in Explorer, right-click on it, and choose "Properties" from the pop-up menu. Look through the Properties tabs for any identifying information such as the name of the company which made the file; let us know what you find (or don't find).


Start hijackthis. Click on Config and then click on …

DMR 152 Wombat At Large Team Colleague

Maybe A Safemode will help?

Yeah, explorer.exe is the graphical shell; booting directly to a DOS shell (command prompt only) should let you do it with DOS commands.

DMR 152 Wombat At Large Team Colleague

IceSt0rm,

First of all- welcome to TechTalk!

We ask that members not tag their questions on to a thread previously started by another member (regardless of how similar your problem might seem). Not only does it divert the focus of the thread away from the original poster's problem, but it also makes it less likely that you yourself will get the individual attention that you need.

Given the above, I've split your posts into their own new thread, which you can find here:

http://www.daniweb.com/techtalkforums/showthread.php?p=86544#post86544


Please continue with the troubleshooting of your problem in that thread. Also- for a full description of our posting guidelines and general rules of conduct, please see this page:

http://www.daniweb.com/techtalkforums/faq.php?faq=daniweb_faq#faq_rules


Thanks for understanding.

DMR 152 Wombat At Large Team Colleague

Corrupted items such as cookies or cached Internet files can often cause browsing problems similar to yours. If you haven't already:

- Reboot into safe mode (you get to the safe mode boot option by hitting the F8 key as your computer is starting up)

- Open Windows Explorer, and in the Folder Options->View settings under the Tools menu, select "show hidden files and folders", and uncheck "Hide protected operating system files".

- For every user account listed under C:\Documents and Settings, delete the entire contents of these folders:

1. Local Settings\Temp
2. Cookies
3. History
4. Local Settings\Temporary Internet Files\Content.IE5
5. Application Data\Mozilla\Firefox\Profiles\profilename\Cache
6. Also delete the Application Data\Mozilla\Firefox\Profiles\profilename\cookies.txt file

- Delete the entire content of your C:\Windows\Temp folder.

Note- If you get any messages concerning the deletion of system files such as desktop.ini or index.dat, just choose to delete those files; they'll be automatically regenerated by Windows if needed. Windows will allow you to delete the versions of those files which exist in sub-folders within the main Temp/Temorary folders, but might not let you delete the versions of those files that exist in the main Temp folders themselves; this is normal and OK.


- Empty your Recycle Bin.

- Reboot normally.

DMR 152 Wombat At Large Team Colleague

1. In IE or FF, can you reach web sites by their IP (as opposed to their URL)?

In the location/address bar of IE and FF, type the following to see if you can reach (respectively) Yahoo, Google, and this site:

http://66.94.230.34
http://216.239.57.147
http://69.93.117.133

2. Did the original occurrence of the problem coincide in any way with your installing the Ares package?

3. Although this doesn't sound like it applies to your particular problem, do keep in mind that different network/Internet programs use different network communication ports and protocols. In other words, just because an instant messaging program works doesn't necessarilly have much to do with a web browsing problem; the two types of programs may be using entirely different "channels of communication".

DMR 152 Wombat At Large Team Colleague

Others have encountered that error, but I've found no definitive answer(s) as to what causes it yet. Let me do a bit more research on the matter; I'll repost after that.

DMR 152 Wombat At Large Team Colleague

sometime when I just run the IF/Firefox the cpu can be overheat and shut down my laptop... Here's my "Hijackthis log"

The free versions of FlashGet and BearShare install adware/spyware applications on your computer; I'd suggest uninstalling them and looking for adware-free alternatives. Aside from that though, there's nothing in your log which indicates that malicious infections are the root of your problem. I'm assuming scans with Norton come up clean also, yes?

Personally, I'd be inclined to look at other areas of your system for the cause of the problems. Here are some things that come to mind:

1. The Dachshund "accellerator" software might not be playing nicely with your system.

2. You may have a real, valid hardware fault or a thermal (overheating) problem.

3. Open Task Manager and look at the list of your running processes. Can you identify any in particular which seem to be "hogging" your CPU/memory?

4. Go to your Administrative Tools control panel, open Event Viewer, and look through your system and application logs. Do you see any warnings or errors which might point to the cause?

5. Boot the computer into Safe Mode (you get to the safe mode boot option by hitting the F8 key as your computer is starting up) and "test drive" it in Safe Mode for a while. Do the problems still occur?

when I try to run Hijackthis, it show there is some error, is it normal if no what can …

DMR 152 Wombat At Large Team Colleague

That entry does not come up as a nasty in spywareblaster.

It probably is legit; I just didn't have the time to verify it when I posted. My suggestion to delete it was more of a "better safe than sorry" determination, given the fact that if it was legit, it would just be reinstalled the next time it was needed.

:)

DMR 152 Wombat At Large Team Colleague

Oh, OK. As long as you know where it comes from and why, don't sweat it.

Some general FYI on DPFs: DPFs (Downloaded Program Files) are Active X objects that get downloaded (to your C:\%WINDIR%\Downloaded Program Files folder) when you visit sites that utilize such objects. It's usually OK to have HJT fix DPF entries, as the controls will just be downloaded again the next time you interact with a site which needs/uses them. Most DPFs are legit though, so if you know what they are or know which site installed them, it's safe to leave them installed.

Your log looks clean now. Are you still experiencing any problems, or do the "nasties" seem to be gone?

DMR 152 Wombat At Large Team Colleague

If you guys don't see anything else in the hijack this then it is a done deal. Thanks a bunch.

Cool. Marking as solved...

DMR 152 Wombat At Large Team Colleague

OK - the wowikk file seems to have been deleted in the course of this, which is a Good Thing.

However, you still have the following entry in your log, and I agree with HawkeVIPER tha it needs to go:

O16 - DPF: {4C226336-4032-489F-9674-67E74225979B} (OTXMovie Class) - http://www.otxresearch.com/OTXMedia/OTXMedia.dll

Have HJT fix that entry. After doing so, run HJT again and post a fresh log.

DMR 152 Wombat At Large Team Colleague

I am beginning to think the above website is a scam to try and get you to buy their product. I have went to it on antoher computer and it said the same thing. Plus I have never not ran antivirus software. let me know what you think.

I think you are correct.

Why?:

A) Variants of the kuang infection have been around for years; any currently-updated anti virus program should be able to at least detect them, if not clean them entirely.

B) After having a look around the webzcan site, I agree with your assessment that the they are just trying to entice people to buy their product. For one thing, the exact page that you linked to on that site is just a static web page. In other words, anyone who went to that page would receive the same "warning" message as you; the site has performed no scan of your sytem whatsoever which resulted in that warning. Trust me- the machines on my network are behind about 8 layers of hardware and software protection, are totally infection-free, and I still got the same "warning" as you.

If the online scans from Panda and TrendMicro, and scans with your McAfee A-V program find no "nasties", your system is most likely "clean".

DMR 152 Wombat At Large Team Colleague

That's OK- it's almost 4 AM in my end of the world; the only thing I should be :o about is the fact that I'm still awake battling HJT logs at this hour :cheesy:

Thanks for the reminder though- the logs are all yours now; I'm logging off and heading for the warm, comfy pillow...

DMR 152 Wombat At Large Team Colleague

An addition to DMR's instructions. Can you first run Hijackthis and go to the process viewer by going to Config, Misc Tools, Process Viewer, to unload wowikk.exe

;) :o

(In other words- thanks Chris...)

DMR 152 Wombat At Large Team Colleague

Well, the mystery "wowikk.exe" file is still there :(

Try this:

1. Open HijackThis and click the "Open the misc. tools section" button.

2. Click on the "Delete a file on reboot..." button.

3. In the resulting "Enter a file to delete on reboot" window, navigate to C:\WINDOWS\system32\wowikk.exe and select it as the file to be deleted. If you still can't find the file, try manually entering "C:\WINDOWS\system32\wowikk.exe" (omit the quotes) in the "File name:" box.

4. Leave HijackThis open and reboot the system.

DMR 152 Wombat At Large Team Colleague

As the HijackThis log definitely indicates malicious infections, I'll move this to the proper forum now.

Buckle up, we're going for a ride...

DMR 152 Wombat At Large Team Colleague

No i'm not sure, not at all. It just says I should do that in the guide...

Do what? You said that the shutdown problem only happens when you're on the Internet; I'm just asking if that's really the only time the problem occurs.

DMR 152 Wombat At Large Team Colleague

Very cool; glad we could help :)

DMR 152 Wombat At Large Team Colleague

A Sense error indicates a failed disk access (read/write) operation. Some common causes for such errors are a faulty hard drive, damaged or loose cabling, the use of a 40-wire IDE cable on newer ULTRA ATA drives which require the use of an 80-wire cable, and possibly incorrect drive settings in the BIOS.

However, out of 74 hits in the following Google search for the exact error you received, 28 of those related specifically to Sony Vaios and the use of the system/recovery disks that shipped with the computers. Apparently Sony hasn't admitted to any error on their part, but they may either have had bad batches of drives in certain production runs of the Vaio, or problems with some of the recovery CDs they shipped with the units (at least one user reported that his system shipped with recovery disks made for a different version of Vaio than the one he purchased):

http://www.google.com/search?hl=en&lr=&q=Disc+Access%3ASense+Operation+Failed&btnG=Search

The drive may truly be failing, but the comparatively high number of reports related specifically to Vaios makes me more than a bit suspicious...

DMR 152 Wombat At Large Team Colleague

Here's the official blurb from Microsoft on that error:

http://support.microsoft.com/?kbid=269075

And some of the links in this Google search have more information on possible causes and fixes:

http://www.google.com/search?hl=en&q=SYSTEMced&btnG=Google+Search

DMR 152 Wombat At Large Team Colleague

As suRoot suggests, check the link speed and duplex settings in the network card's hardware properties. Also double-check that the card is using the correct driver.

If there doesn't seem to be a problem there:

- Switch the Ethernet cable with one that known to be in good working condition. Unless your cable is approaching the (approx.) 300' limit for 100Base-TX Cat5 wiring, length probably isn't your issue. However, a CAT5 cable can become incapable of operating at the full 100M if it has been excessively bent, kinked, stretched, etc., or if the RJ-45 connectors aren't crimped down tightly/correctly.

- Check the RJ-45 sockets on the card and router; make sure the contact "fingers" of the sockets aren't bent/damaged.

- Make sure the CAT5 cable is not running near sources of possible electromagnetic interference. Flourecent lighting circuitry, for example, is one very common culprit.

- Try another port on the router; you may have a "weak" or failing port.

DMR 152 Wombat At Large Team Colleague

It only happens when i'm using the internet.

Are you absolutely sure about that? If that's really the case, I'd suspect that you're looking at something other than a drive-oriented problem, and that attempting a filesystem conversion may cause more problems than the one you currently have.

DMR 152 Wombat At Large Team Colleague

OK- let us know if Ad Aware is able to detect/remove the nasty.

Also, in terms of this:

I couldn't locate the file. I don't think it is there anymore.

Did you have Windows Explorer's veiw options set to show hidden files/folders when you searched for "wowikk.exe"? If not, adjust the view options as follows and look for the file again:

- Open Windows Explorer, and in the Folder Options->View settings under the Tools menu, select "show hidden files and folders", and uncheck "Hide protected operating system files".

DMR 152 Wombat At Large Team Colleague

Your log still shows the signs of the about:blank infection. Please download About:Buster from the following link; install it and run it according to the directions given in the link:

http://www.majorgeeks.com/download4289.html

Post a new HJT log after doing so.

DMR 152 Wombat At Large Team Colleague

OK- you have more than a few infections, so let's try to clean some of them out before working on your log. Please do all of the following:

A) Run a full anti-virus scan with Kaspersky, making sure that your anti-virus program is using the most current virus definition updates. Also run the free online anti-virus scans at the following two sites:

http://www.pandasoftware.com/activescan/com/activescan_principal.htm
http://housecall.trendmicro.com/

B) Download and run Ad Aware and SpyBot Search & Destroy (download links are in my sig below).

Follow these directions for configuring Ad Aware (directions courtesy of our member "crunchie"):

1. Download and Install Ad-Aware SE, keeping the default options. However, some of the settings will need to be changed before your first scan

2.Close ALL windows except Ad-Aware SE

3. Click on the‘world’ icon at the top right of the Ad-Aware SE window and let AdAware SE update the reference list for the adware and malware.

4. Once the update is finished click on the ‘Gear’ icon (second from the left at the top of the window) to access the preferences/settings window

1) In the ‘General’ window make sure the following are selected in green:
*Automatically save log-file
*Automatically quarantine objects prior to removal
*Safe Mode (always request confirmation)

Under Definitions:
*Prompt to udate outdated definitions - set the number of days


2) Click on the ‘Scanning’ button on the left and select …

DMR 152 Wombat At Large Team Colleague

clkoptimizer is definitely adware, but current reference files for Ad Aware SE are supposed to detect it. Are you positive that you are running the latest version of Ad Aware, with the most current reference file installed? If Ad Aware actually does detect it, but can't clean it, try running Ad Aware in safe mode.

Also: the following entry in your HijackThis logs indicates that you've had at least 1 instance of Internet Explorer running when you've been running HJT:

C:\Program Files\Internet Explorer\iexplore.exe

HijackThis cannot fully perform all of its fixes unless all instances of your web browser are closed.

DMR 152 Wombat At Large Team Colleague

I don't know why it behaves like this when it starts up with Windows.

I'm not sure why it does that either, but I've also seen McAfee's firewall act the same way sometimes. You may need to go into the firewall setup/rules and do some manual reconfiguration to clear that up. Unfortunately, I haven't use ZoneAlarm in a couple of years, so I can't give you any specific help there; some Googling should give you a few suggestions to try though.

DMR 152 Wombat At Large Team Colleague

Very cool; glad you finally got it going, and the Wombat is glad that the snuffling helped! :mrgreen:

Now that you can actually get started using Linux, here's a site you're really going to want to bookmark: The Linux Doncumentation Project.

The place has tons of free online (and downloadable) guides, FAQs, HOWTOs, and other resources that cover everything from basic system configuration to advanced networking topics.

DMR 152 Wombat At Large Team Colleague

Glad you got sorted out :)

DMR 152 Wombat At Large Team Colleague

I have had all 3 on at one time and don't see why you are having aproblem installing firefox...

Agreed. I can't say where your problem lies either, but I can say that I had Netscape (version 7.1 at the time) installed on one of my computers and then later installed both Firefox and Mozilla without any problem; all three browsers have been working fine on the machine since then. As suggested, a re-download might be worth a try.

DMR 152 Wombat At Large Team Colleague

Oh, and just FYI: Google has a Linux-specific search section. Instead of just going to www.google.com, go to www.google.com/linux instead. ;)

DMR 152 Wombat At Large Team Colleague

The answers to all of your partitioning questions are really much too lengthy for me to post here in one big lump-sum, but over the past number of years I (and others) have posted these answers for people who were trying to set up Win/Linux dual-boot systems. Give a read through the info in the following links and (if your brain hasn't exploded as a result of doing so), get back to us with any questions that you have:

http://www.justlinux.com/forum/search.php?action=showresults&searchid=1055016&sortby=lastpost&sortorder=descending
http://www.justlinux.com/nhf/Installation/How_to_Create_a_Multiple_Partition_System.html
http://www.justlinux.com/forum/search.php?action=showresults&searchid=1055020&sortby=lastpost&sortorder=descending
The multi-boot/multi-OS HOWTOs at http://www.tldp.org

DMR 152 Wombat At Large Team Colleague

Let's check a few things concerning your basic connectivity:

- In your Start menu, click the "Run..." option, type "cmd" (omit the quotes; if you use Windows 95/98, type "command" instead) in the "Open:" box, and hit enter. In the resulting DOS window, type the following command at the DOS prompt; post the information the command returns:

For Windows 2000 & XP:
ipconfig /all

For Windows 95/98:
winipcfg

In the statistics returned by the command, verify that your network adapter has been assigned valid IP, subnet mask, gateway address, and DNS server info.

- While still in the DOS box:

* Try to ping the local "loopback" address of your computer:

ping 127.0.0.1

* Try to ping the IP address that the ipconfig command reported for your network adapter:

ping IP_address_of_adapter

* Try to ping Google by its IP address:

ping 216.239.63.104

* Try to ping Google by URL

ping www.google.com


Let us know what you get.

DMR 152 Wombat At Large Team Colleague

do you know what the boot rom is?

Why do you ask?

Very basically, the Boot ROM is a Read-Only Memory circuit (usuallly a separate chip) which stores low-level instruction code (pre-programmed, permanent, and architecture-specific) that is executed when a computer first starts up. When the CPU is powered on, it reads and runs the code stored in the Boot ROM. That code is then responsible for locating a boot device (floppy, CD-ROM, Hard drive, etc.) and loading the next stage of boot code located on that device. Most network cards also have a Boot ROM, which allows a networked computer to be booted remotely.

I don't know why your drive is suddenly not being detected; does it show up correctly in the BIOS?

DMR 152 Wombat At Large Team Colleague

The member who originally started this thread has not replied in a very long time, so I'm calling this one closed.

I posted an explanation earlier in this thread explaining why people who are having similar (or seemingly similar) problems need to start their own threads for those problems as opposed to posting them here; please read that post if you need clarification as to our policy in that regard.

If the member who started this thread would like it reopened, please PM a moderator.


-Thanks

DMR 152 Wombat At Large Team Colleague

Often they will only remember one MAC address and need to be rebooted before seeing a new one...

True- that does happen; do as w1r3sp33d suggested in that respect.

DMR 152 Wombat At Large Team Colleague

Does SBC require that you use the PPPoE protocol to connect? If so, check your router's setup/configuration page and make sure that it is set for the correct protocol. Most routers default to using the DHCP protocol, which works for Cable connections, but most DSL providers use PPPoE instead.

DMR 152 Wombat At Large Team Colleague

1.

I connect the modem cable to uplink port...

Technically, the modem should be connected to the WAN port of the router; the router's uplink port is for stacking/chaining the router with another router/switch/hub.


2.

This is what I got from ipconfig

win xp pro laptop

ip 24.100.126.68
subnet mask 255.255.248.0
default gateway 24.100.120.1
dhcp server 24.153.22.139

win 98 second edition
ip 24.100.127.103
subnet mask 255.255.248.0
default gateway 24.100.120.1
dhcp server 24.153.22.139

Your router does not appear to be correctly configured for NAT (Network Address Translation).

The IP addresses listed above by ipconfig are not addresses in one of the private, non-routable address ranges; they are Internet-legal addresses registered to Rogers Cable. You will need to configure the LAN-side of the router to assign private IP addresses to the machines on your network instead of "passing through" the IP settings obtained from Rogers. As it stands, your router appears to be acting as a simple switch, and as Rogers only assigns/allows you one IP, that configuration will not work. Typical internal (LAN-side) NAT schemes usually use IPs within the private 192.168. or 10. address ranges.

See the following article for more information on NAT and why you need to use it if you are going to have more than one computer connected to an ISP which only allows you a single …

DMR 152 Wombat At Large Team Colleague

Glad you got it figured out. :) I usually do a reboot after changing DHCP-related settings just to make sure that the changes fully take effect. Rebooting shouldn't be necessary, but I've found that sometimes the changes just don't ripple down the way they should if you don't.

I'm glad you're not in a hurry here- I've been too busy to post the rest of the info (WEP encryption, etc.), but I should be able to do so before Monday.

Thanks for your patience!

DMR 152 Wombat At Large Team Colleague

First of all, disable your ZoneAlarm firewall; it appears to at least be blocking the pings (if not more). Here's a link from Microsoft's support site with more info on the firewall and ping error:

http://support.microsoft.com/default.aspx?scid=kb;en-us;q316414

Drop the firewall, try the above tests again, and let us know what you get.

Also: the output of the ipconfig command shows that the same IP address is assigned to both your computer's network adapter and to your default gateway. Can you confirm with your ISP if that is the correct configuration for your connection? The two IPs are usually not identical.

DMR 152 Wombat At Large Team Colleague

DurkinLiveWire. Hi. The post above yours applies to all members :).

Yes- you need to start your own thread and post your log there. Once you do, we'll help you out in that thread.

DMR 152 Wombat At Large Team Colleague

That's OK- the past couple of days have been crazed for me as well, which is why I haven't followed up with the rest of the info. Hopefully the weekend will allow me the spare time to do so...