I just received my very first chargeback & obviously I'm not happy.
As we all know, fraud is everywhere.
This particular customer is in the UK.
What I need to do even though I have been avoiding it, is to sign up for a fraud protection service that is reliable & actually works. Can you please recommend sites/services that you have used that work.
Also, when you have overseas customers & you are in the States, how do you protect yourself?
Do you insist on a real e-mail address instead of the freebie ones?
Do you call the customer first to verify their phone number?
I was on medium protection b/c of out of States customers & his address still verified.
Any help would be much appreciated.
Thanks & have a great wknd.