Garmin Recalls 1.25 Million GPS Units Due to Fire Hazard Concerns

Glass_Joe 0 Tallied Votes 448 Views Share

If the woman with the British accent suggests you turn left to find a fire hydrant, heed to her warning.

Earlier today (August 25th), GPS maker Garmin announced a voluntarily recall of 1.25 million nüvi GPS systems worldwide due to a faulty third-party battery which causes certain models to overheat when interacting with the circuitry. Roughly 800,000 of these recalled units were purchased in the U.S.

From the Garmin site regarding the issue:
[INDENT]Garmin is voluntarily recalling certain nüvi devices that contain a specific battery that was manufactured by the battery supplier within a limited date code range. Garmin has identified potential overheating issues when certain batteries manufactured by the third-party battery supplier within a limited date code range are used in certain Garmin nüvi models with a specific printed circuit board (PCB) design. It appears that the interaction of these factors can, in rare circumstances, increase the possibility of overheating, which may lead to a fire hazard. Although there have been no injuries or significant property damage caused by this issue, Garmin is taking this action out of an abundance of caution.

The recalled devices include a small subset of the following nüvi model numbers:nüvi 200W, 250W, & 260W
nüvi 7xx (where xx is a two-digit number)
You can determine your nüvi model number by looking at the label on the back or bottom of your nüvi.
[/INDENT]
Recalls have been all a flutter in 2010. In May, Targus, a maker of laptop cases, bags, and accessories, recalled 507,000 of their laptop power adapters after eight incidents of consumers being burned by scolding interchangeable tips. Also in May, HP expanded to its battery recall model list, adding Pavilion and Compaq Presario units consumers purchased between August 2007 and May 2008. Most recently, Sony announced a recall on 535,000 of their Vaio F and C series laptops after it had been reported by 30 owners that their notebooks had overheated to the point of warping the chassis. The incident was caused by a faulty heat-monitoring chip, later fixed with a BIOS firmware upgrade.

While only 10 nüvi units have so far reported problems due to the overheating, the decision to nip the issue in the bud could have saved the company from potential media ruin. Garmin intends on repairing the defective devices by placing a spacer between the battery and the PCB. The third-party battery supplier, who Garmin has kept anonymous, will split the replacement battery pack costs and fully front all other expenses brought on by the recall program.

To determine if a unit is affected, customers can visit www.garmin.com/nuvibatterypcbrecall . Owners of faulty devices will be able to return their products free of charge.

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A few practical notes to complement 's post — focused on safety, what to document before a return, and where to look for related vehicle recalls.

Watch for clear battery-failure signs: rapid heating, visible swelling or bulging, hissing/cracking noises, smoke, or strong chemical odors. If any of those appear, power down and unplug the device if it is safe to do so, move it well away from anything flammable (ideally outdoors on a noncombustible surface), keep people and pets away, and call emergency services if smoke or flame develops. Do not puncture, crush, or try to force-open a hot or swollen battery. (nyserda.ny.gov)

Before sending a unit in for service, copy the device serial number and take photos of the label and of any visible damage. Export or back up any personal waypoints or files if the unit is still operating. Follow the maker’s official return instructions — recalls that involve batteries are handled as hazardous items for transport and carriers often require special packing or surface-only routing; manufacturers commonly supply pre-paid labels and handling steps for affected units. (pe.usps.com)

If the GPS was factory-installed in a vehicle, the automaker may issue a separate safety campaign; owners can check vehicle-recall databases (search by VIN) or the vehicle maker’s recall notices to confirm. Keep copies of all communications, tracking numbers, and receipts until the repair/return is complete. For official service notices and historical recall posts, refer to the manufacturer’s service-alert pages and national recall databases. (auto-recalls.justia.com)

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