I am trying to salvage user data from a hard drive that was installed in a Dell laptop. I have plugged it in to a Dell 490 workstation running Windows 7 Ultimate 64 bit using a USB connection kit - leads and power supply. First I used Chkdsk, it ran for over a week but failed after the PC rebooted due to a MS update. I tried again and Chkdsk completed checking the disk in a shorter time span. Several errors were found and repaired, 25 index issues and a bad cluster. However, I couldn't access the drive's contents. Event Viewer reported a bad block on the drive Event 7.
I have bought Spinrite and run that, it didn't find anything to repair, it completed in 25 hours. Unfortunately, I still can't access the data files. The drive is displayed as being two drives! One is called RECOVERY and has has two partitions: OEM and Windows files. The second "hard drive" is listed as Local drive and the system locks up trying to access it. Does anyone know why? Disk management shows the drives as a single drive with three partitions all listed as healthy but Computer shows the drive as two drives. Device Manager lists the drive but under Properties Volumes won't Populate - system locks up.
I replaced the laptop drive which is three years old, but unfortunately, the user a student, had failed to backup her files. The files are important so I am trying my best to recover them. I am sure that the files are still there but can't figure out how to display and copy them to safety.
Edited by Dani: Moved to Storage section