Hello, I'm having yet another problem with my computer. I've ordered it through Cyber Power, Inc and in the last 6 months I've had 2 problems with it. The last problem was that my computer wouldn't boot up at all. So they said it was probably bad memory, so we had to send it in just to make sure and they confirmed that it was the memory, so they replaced the bad memory. Well, about two weeks ago I was shutting down the comp and a common error with explorer.exe occured so I clicked end now and it finished shutting down. The next day I go to boot up the system and everything is fine until it gets to the Windows XP loading screen. It loads and then goes to a blank screen and never reaches the welcome screen. When this happens the hard drive light blinks and then goes off and then comes on again... but this time it stays on. So the computer never fully boots. First, I tried running in safe mode, and tried restoring to last point but nothing worked. I called their tech support and the guy said to pull the plugs on the hard drive and pull one memory chip out. Then when I tried and confirmed that it did not work he said that its prolly just a corrupted file in Windows and it needs to be reinstalled. Does anybody agree or disagree with him, or have had the same problem?