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According to IT Pro Microsoft has done a u-turn when it comes to charging users for installation or compatibility support with regard to Vista SP1. It says that Microsoft is now "offering free support to any Windows Vista SP1 user experiencing problems."

Quoting Microsoft MVP Brandon LeBlanc, it reports "you have a variety of options you can choose for support, all of which will not cost you any support fee."

Indeed, it would appear that the Microsoft Vista support site is now offering totally free support for SP1 installation and compatibility issues be it via email, IM or telephone to anyone enquiring during US Pacific time business hours, and the offer will run for a full twelve months.

If you have a machine with Vista pre-installed, then you no longer have to go via OEM support or pay Microsoft $59 for every support request, which has to be good news all round.

As Editorial Director and Managing Analyst with IT Security Thing I am putting more than two decades of consulting experience into providing opinionated insight regarding the security threat landscape for IT security professionals. As an Editorial Fellow with Dennis Publishing, I bring more than two decades of writing experience across the technology industry into publications such as Alphr, IT Pro and (in good old fashioned print) PC Pro. I also write for SC Magazine UK and Infosecurity, as well as The Times and Sunday Times newspapers. Along the way I have been honoured with a Technology Journalist of the Year award, and three Information Security Journalist of the Year awards. Most humbling, though, was the Enigma Award for 'lifetime contribution to IT security journalism' bestowed on me in 2011.

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Last Post by LarryAH
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This doesn't surprise me one bit, anyone who has tried installing vista sp1 knows what I'm talking about.

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