Microsoft offers free Vista SP1 support for all users

happygeek

According to IT Pro Microsoft has done a u-turn when it comes to charging users for installation or compatibility support with regard to Vista SP1. It says that Microsoft is now "offering free support to any Windows Vista SP1 user experiencing problems."

Quoting Microsoft MVP Brandon LeBlanc, it reports "you have a variety of options you can choose for support, all of which will not cost you any support fee."

Indeed, it would appear that the Microsoft Vista support site is now offering totally free support for SP1 installation and compatibility issues be it via email, IM or telephone to anyone enquiring during US Pacific time business hours, and the offer will run for a full twelve months.

If you have a machine with Vista pre-installed, then you no longer have to go via OEM support or pay Microsoft $59 for every support request, which has to be good news all round.

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About the Author

A freelance technology journalist for 30 years, I have been a Contributing Editor at PC Pro (one of the best selling computer magazines in the UK) for most of them. As well as currently contributing to Forbes.com, The Times and Sunday Times via Raconteur Special Reports, SC Magazine UK, Digital Health, IT Pro and Infosecurity Magazine, I am also something of a prolific author. My last book, Being Virtual: Who You Really are Online, which was published in 2008 as part of the Science Museum TechKnow Series by John Wiley & Sons. I am also the only three times winner (2006, 2008, 2010) of the BT Information Security Journalist of the Year title, and was humbled to be presented with the ‘Enigma Award’ for a ‘lifetime contribution to information security journalism’ in 2011 despite my life being far from over...

LarryAH 0 Newbie Poster

This doesn't surprise me one bit, anyone who has tried installing vista sp1 knows what I'm talking about.

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