This morning my daughter was using her laptop (an HP Pavillion) when it just shut down. When we restarted it the screen is black and shows this:
Intel UNDI, PXE-2.0 (build 082)
Copyright (C) 1997-2000 Intel Corporation
For Realtek RTL8139(X)/8130/810X PCI Fast Ethenet COntroller v2.13 (020326)
CLIENT MAC ADDR: 00 C0 9F CD 5E CC GUID: 00DA9E90-ACC8-D911-939F-00C09FCD5ECCDHCP..._
Now...at the end of all this is a blinking underscore with a rotating slash over it....after a few moments it will continue on to say, where the underscore is...
PXE-E53: No bootfile name recieved
then it says
PXE-MOF : Exiting PXE ROM
then, once this is all done it will go black and begin again at the Intel UNDI part.
I can find my away around a computer as fas as USING it very well, but my knowledge of all of the technical aspects is very limited. With my desktop I know how to roll it back to a previous date when I have issues but I have no idea what to do in this case and on a laptop. I don't seem to know where to find the "rollback" on the laptop or even if that will work for my problem. I did investigate a bit with the Fkey commands it shows right when I turn it on but I don't recognize anything I see there. I also do not have a lot of experience with a lappy, so I don't even really know if the they are the same as my PC as far as command n such. Also, as dumb as this makes me feel, I don't even know if I can go into safe mode on a lappy, and I don't see it come up anywhere to tell me when or how to do so.
I hope I have explained myself well enough for someone to recognize this problem and offer some suggestions. Also, she got the laptop from her dad for Christmas and I found out afterward that it came from *gulp* a pawnshop. Until now it has worked excellently save for some of the normal hassles that come with computer usage.