Member Avatar for thefemmsfixit

HP Officejet R 80 printer/fax/scanner worked just fine until I upgraded to XP SP2.

Printer works, but scanner does not...saw some info indicating that the drivers were not SP2 compatible. Searched quite a bit and cannot locate SP2 drivers for scanner.

Anyone?

Thanks, Carrie

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  • Latest Post Latest Post by Kent12

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Short expert summary and targeted checks.

This thread shows the classic SP2-era symptom: the Officejet prints but Windows no longer exposes the R80 as an imaging device. described the failure; found HP guidance and that Windows did not see the scanner; ’s BIOS change resolved it for . For others hitting this, try the focused items below before reinstalling everything.

  • Open Device Manager and look under "Imaging devices" and "Other devices". If nothing appears or there is a yellow mark, open Properties -> Details and note the Hardware Ids value; that tells exactly which driver Windows expects.
  • Run services.msc and confirm the Windows Image Acquisition (WIA) service is Running and set to Automatic. Also ensure RPC and Shell Hardware Detection are running.
  • Use Control Panel -> Scanners and Cameras (or the Scanner wizard) to see whether Windows lists the R80. If it is missing but the printer shows, the system has a printer-only driver installed.
  • Check Event Viewer (System/Application) for device or driver installation errors that occur when the printer/scanner is powered on or reconnected.
  • If the device is on a parallel port, try a different cable or a different machine where possible. Parallel-to-USB adapters frequently do not present scanners correctly; they are usually printer-only.

If the hardware IDs show a generic printer driver (no imaging driver) search for a TWAIN/WIA driver for the model or try a third-party scanning utility that bundles legacy support. If BIOS/port tweaks (as suggested) fixed it for , note that changing the parallel-port mode or using another port/cable can allow the scanner to enumerate. If none of these steps identify the imaging device, consider contacting HP support or using a supported scanner replacement.

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Member Avatar for Kent12

The above link recommends that you do not use the software supplied on the CD. Use drivers built into XP.

After having updated XP to sp2 and then added R80 to the PC I'm not able to scan. The FAX and printer work fine. It apperars that XP is not aware that the scanner is there.

If I try to go back and add R80 as a scanner using the "Add Harware Wizard", XP is able to identify R80 but indicates specified port unknown. R80 is installed on the printer port.

Any advice is appreciated.

Member Avatar for Catweazle

Do you understand how to access 'BIOS setup' on your system?

Have a hunt arount in there and locate the entry for 'Printer Port'. You should have various settings available, and it's be best to try some others. You need a 'duplex' setting for that printer/fax/scanner, so if the port is set to 'LPT' then it won't work properly.

I'm not sure which setting will be the best to use on your particular system and for that particular machine, but it'll be one of these:

ECP
EPP
EPP plus ECP

Try this:

* Uninstall the printer/fax/scanner by right-clicking its entry in the Control panel applet and choosing 'Delete', and also uninstalling any driver software from 'Add/Remove Programs.
* Make a change to the setting in BIOS setup
* Reboot and let the printer port be redetected and reinstalled
* Reinstall the printer/fax/scanner and see if it works.

Repeat that procedure for the other available settings in BIOS setup, and you should find the best one for your combination of equipment. A similar problem used to occur for many people who used parallel printers and scanners hooked up in a 'daisy-chain' configuration, and I see quite a likelihood that this is also the problem with your equipment.


"How do I do that BIOS Setup thing?"

Member Avatar for Kent12

Do you understand how to access 'BIOS setup' on your system?

Have a hunt arount in there and locate the entry for 'Printer Port'. You should have various settings available, and it's be best to try some others. You need a 'duplex' setting for that printer/fax/scanner, so if the port is set to 'LPT' then it won't work properly.

I'm not sure which setting will be the best to use on your particular system and for that particular machine, but it'll be one of these:

ECP
EPP
EPP plus ECP

Try this:

* Uninstall the printer/fax/scanner by right-clicking its entry in the Control panel applet and choosing 'Delete', and also uninstalling any driver software from 'Add/Remove Programs.
* Make a change to the setting in BIOS setup
* Reboot and let the printer port be redetected and reinstalled
* Reinstall the printer/fax/scanner and see if it works.

Repeat that procedure for the other available settings in BIOS setup, and you should find the best one for your combination of equipment. A similar problem used to occur for many people who used parallel printers and scanners hooked up in a 'daisy-chain' configuration, and I see quite a likelihood that this is also the problem with your equipment.


"How do I do that BIOS Setup thing?"

Appreciate your help - works like a champ
Kent12

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