Member Avatar for parby

Hi! Please bear with me. I've never done this before. About a week ago, I decided to try out "Mozilla Firefox". Soon after I downloaded it and was trying it, I tried to go to a web site to pay a bill. "The page cannot be displayed" appeared. After trying several things, I decided to remove Firefox and go back to IE6, thinking it might be the browser. Well, it still does it. I have tried EVERYTHING!!! I called my ISP and they couldn't help. E-mailed Dell and they haven't responded. Anybody have a clue?

Thanks!

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  • Latest Post Latest Post by DMR

Dani AI

Generated

This thread shows the problem was ultimately fixed by a change in the Linksys router configuration (reported by ). Earlier replies from covered router/stack tweaks and asked for the specific setting that was changed. The following short, practical checklist complements those suggestions with reliable diagnostics and router checks that help isolate whether the PC or the router is the culprit and how to fix similar "The page cannot be displayed" errors.

Suggested diagnostic checklist (run on the affected PC)

ipconfig /flushdns
ipconfig /release
ipconfig /renew
nslookup www.bellsouth.com
tracert www.bellsouth.com
ping www.bellsouth.com

Notes: flushing DNS and renewing the lease isolates name and DHCP problems. Use nslookup to verify DNS resolution; tracert shows where packets stop; ping shows basic reachability. If DNS resolves but HTTP(S) fails, the issue is usually between the client and the router or the router and the ISP.

Router-focused checks (common causes not yet detailed in the thread)

  • Bypass the router by connecting the PC directly to the modem to confirm the router is at fault.
  • Check router firmware and update if an update is available; many odd connectivity bugs are firmware-related.
  • Inspect router features that can block or alter traffic: DNS settings, URL/parental filters, access-control (MAC) lists, SPI or stateful firewall settings, and any QoS or MTU-related options. Record current values before changing them.
  • Review router logs for blocked connections or errors. If a setting change fixes the issue, save a router config backup so it can be restored later.

Safety and final notes
Record original settings before edits and reboot modem, router, and PC after changes. For sites requiring secure connections, also check system date/time and browser security settings. This complements the earlier advice in the thread and provides a structured way to find the exact router option that resolved the problem.

Recommended Answers

All 16 Replies

Member Avatar for jc234

So you can't access secure sites?. I mean, you can't pay for what you ordered?

what windows do you have? if is XP. Try doing a system restore to a previous date and it should resolve it.

Member Avatar for parby

So you can't access secure sites?. I mean, you can't pay for what you ordered?

what windows do you have? if is XP. Try doing a system restore to a previous date and it should resolve it.

Thank you so much for replying! That's right! Just who do they think they are?? lol. I do have XP, but already did a system restore and it didn't work. Any other suggestions?
For the record, the web site I'm trying to go to is www.bellsouth.com. If you (or someone else) would, please check to see if you can go there. Tech support at said he could, but HE'S WITH BELLSOUTH!! nuff said!
By the way, it's not my internet connection and it's not my anti-virus or firewall. Have disabled them both to no avail.

Member Avatar for jc234

Try this...

click on that link. It is going to ask you what do you want to do. You have to click on OPEN and a window will appear. At the bottom of that window on the right site where it says MTU; you have to type 1492 and then clink on save and the reboot Pc and try one more time to pay whtaever you are trying to pay. Make sure where it sys adapter settings you have the correct adapter selected.

Member Avatar for jc234

Do you have service pack 1 or 2 ??

Member Avatar for parby

Oops! You beat me! While you were replying, I edited my previous post. OK. Going to go try your suggestion.

Member Avatar for parby

Do you have service pack 1 or 2 ??

I've got SP2.
Guess what? When I clicked on your link.....got the same msg! "The page cannot be displayed"!!!! :twisted: aaarrgh

Member Avatar for jc234

Member Avatar for jc234

try it again

Member Avatar for parby

I tried it again. Still no go.

Member Avatar for jc234

That link does work. Make sure your cookies settings are not high.
Make sure you to disable your firewall as well before trying.

Member Avatar for parby

That link does work. Make sure your cookies settings are not high.
Make sure you to disable your firewall as well before trying.

I have cookies set to medium and have "always allow"ed bellsouth.com. Tried it with firewall disabled. No go.

Member Avatar for jc234

go to start-->run and type CMD.
in the DOS type. NETSH WINSOCK RESET and hit enter.
what do you see now.

Member Avatar for jc234

all lower case

Member Avatar for parby

Hi! Thanks for all of your help, but I actually found the problem this morning. I have a Linksys 802.11b wireless router. I had to go to the configuration web page and make ONE CHANGE to the settings. That was all it was. Oh, well.....my computer sure is clean now!!!!!

Thanks again.

Member Avatar for jc234

always a pleasure.

Member Avatar for DMR

I had to go to the configuration web page and make ONE CHANGE to the settings. That was all it was.

Can you tell us what the exact setting was? That info could help others who have similar problems.


Thanks.

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