Help! - volume controls are gone, obnoxios tones resound where audio should be heard and "There are no active mixer devices available." is the message when attempting to open the volume control on Start -> Programs -> Accessories -> Entertainment. I have re-installed the Crystal Audio drivers on this Dell laptop many many times (sometimes that fixes it for a little while). Have also re-intalled Win 2K a couple of times. Decided that it was a hardware issue but it always recovers on a Win 2K re-install. I am starting to think that it has something to do with a conflict that occurs with Norton SystemWorks 2004. I think that maybe one of the Live Updates causes the problem. It seems as though that is when it starts to occur each time that I re-build my software after a Win 2K re-install. I have tried to find a reference at the Symantec site but to no avail. Symantec seems to be known for denying fault (from other threads that I've read). Does the Symantec / Vol. Control correlate with anyone else's experience? Any other ideas? Also, I did previously have some "bad-ware" i.e. adware, viruses, trojan horses, junkie puddings... what-have-you but these have always seemed to have been cleared out by a Win 2k re-install.