Member Avatar for spinneygirl

Has anyone had this problem with Hotmail before? I can't access my account from any computer. I thought it might just be my computer so I ran virus scans, deleted temporary internet files and everything that has been mentioned in this forum. Still nothing. Error message is "Page cannot be displayed." Tried to log on using another computer and still nothing.

I've sent emails to Hotmail but so far no response. Just wondered if anyone has experienced this in the past.

Thanks.

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  • Latest Post Latest Post by dlh6213

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A few diagnostic steps that will quickly tell you whether this is a local/network problem or a Hotmail/server-side outage. Since both and report the same “Page cannot be displayed” from different machines, start by isolating network/DNS and account problems before changing anything major. ’s note about provider-side maintenance is plausible, but these checks will give evidence either way.

Try this checklist in order from least to most intrusive:

Open a Command Prompt and run:
  ipconfig /flushdns
  nslookup hotmail.com
  ping hotmail.com
  tracert hotmail.com

Check browser: disable any proxy (Internet Options → Connections → LAN Settings) and try a different browser.
Check hosts file: C:\Windows\System32\drivers\etc\hosts for entries blocking hotmail.com (save a backup before editing).
Temporarily disable personal firewall/antivirus web shields just to test, then re-enable them.
If possible, try another network (friend’s house, workplace, mobile connection).

How to read the results: if nslookup fails or returns strange IPs, it’s a DNS/ISP issue — try a public DNS temporarily (for example 8.8.8.8) or contact your ISP. If tracert stops early, the problem is upstream from you. If DNS and trace look OK but browsers still show the error, a local proxy/hosts entry or security product is likely blocking the site. Always re-enable security software after testing and be cautious editing the hosts file.

If the problem persists across different networks and machines, it’s probably Hotmail-side (maintenance, temporary outage or an account suspension). Keep a note of timestamps, exact error screens, and the traceroute output — those make support requests useful. Avoid posting passwords or personal details in public threads.

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Member Avatar for jac14

Hi,
I have exactly the same problem and for the past couple of days have not been able to access my account. The message "This page cannot be displayed" appears everytime. Other people using the same computer and connection can still access their hotmail accounts.
I have also e-mailed hotmail several times but have had no replys.
Have you found a solution? If not is there anyone else out ther who knows what to do to fix it??? please help!

Member Avatar for dlh6213

There have been quite a few posts over the last several days regarding access to Hotmail, so I'm pretty sure it's 'their' problem and not much you can do about it but wait. I've heard they're planning some big upgrade this fall, so they're probably adding servers and stuff.

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