Member Avatar for Illyriad

So, I have 2 computers, both of which did an automatic update a few days ago.
Here are the problems I'm having:

My Personal Computer: Doesn't work at all! As Windows starts up there are either blue or green vertical lines spread accross the screen in groups of 5 or white dashes all over the screen, when it gets to the login in screen it just goes black and after 5 minutes reboots...

My Work Computer: Intermittently gives me 'the blue screen of death' and reboots, with no rhyme nor reason, sometimes I'll get a few hours, sometimes it'll reboot in 5 minutes.

Both problems began this weekend after the computers underwent an automatic update.

If this is happening to anyone else, or if you know the cause of the problems, please let me know

Regards, Oliver

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  • Latest Post Latest Post by zeroth

Dani AI

Generated

Short, practical triage for the symptoms reported by , and — display artefacts and intermittent BSOD after an automatic update. Start by isolating hardware from software: if the colored lines appear before Windows (during BIOS/POST) the GPU or panel/cable is likely at fault; if they only appear after login the graphics driver or an update-triggered driver conflict is more likely.

Suggested step sequence (do them in order):

  • Try Advanced Boot Options (press F8) and use "Last Known Good Configuration" first.
  • Boot Safe Mode (or Safe Mode with Command Prompt). From the repair environment (or Safe Mode) run rstrui.exe to launch System Restore and pick a point dated before the update. If that fails, use Programs and Features -> View installed updates or the command wusa /uninstall /kb:##### (replace ##### with the KB number; find installed KBs with wmic qfe list).
  • Run integrity and disk checks: sfc /scannow and chkdsk /f. If you suspect RAM, run Memtest86+ from a bootable USB.
  • If the machine will not boot at all, boot a Linux live USB or remove the drive to back up data before attempting repair or reinstall.

Notes and cautions: a full restore or OEM recovery often reinstalls bundled software (as observed) and can take hours. Prefer restoring to a pre-update point first, and get official graphics drivers from the PC maker (not automatic updates) if you need to reinstall drivers. If under warranty, contact the vendor before opening hardware.

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Member Avatar for 64polara

I have vista and last night at shutdown it automatically installed 8 updates. this morning when starting it up, just a black screen and cant even power it down.
i am sure there must be a way to get into safe mode to uninstall these updates. It is a new dell laptop so havent had much of a chance to mess it up. how do i get into it to uninstall the updates. i know how to uninstall but need to get into the system first. Help!

Member Avatar for Illyriad

I dunno, mine still goes through the motions, it's only once I get to the login screen that it goes black... I've tried starting it in safe mode, but can't uninstall the update (It just gives me an error report) And I can't do "restore to last good setup" or whatever, 'cause when I try, it does nothing at all...

Member Avatar for zeroth

guys, I can only tell you that my daughter's Vista laptop went through the same thing last weekend. It's SP1 that it tried to update...

Luckily, it is a child's machine and she doesn't have any files or programs to lose (she's my Vista guinea pig), so I just did a system restore...but I warn you that took me most of the day. Vista reloads all the crap like Norton's on it's non-destructive restore and those programs alone took a few hours to reload. Maybe the full restore doesn't do that...somebody that tries it should let us know.

I'm not advocating doing a restore...just letting you know that I solved my problem this way!

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