HI..New to the group & I appreciate the help..I cannot get my updates, there is the red X.....

Can I completely Uninstall & reinstall Norton to fix this? Would any of you have a 800 number for tech supt for norton?

My e mail... hybriddave@verizon.net

Thanks

Dave :!:

Have you checked your firewall settings to see if it's preventing you from updating?

Norton has some issues with SP2 that are mentioned in this thread:

Did you install Norton before or …

I wouldn't uninstall SP2 if Norton is your only problem. Did you check this thread for the link to Norton issues?:
I believe there is also a link in there to a Norton fix, …

Forgot about this before, here are instructions for using the firewall with SP2:
http://www.microsoft.com/windowsxp/using/security/internet/sp2_wfintro.mspx

I have had the problem before and knew enough about it. In the title of the thread, Norton was mentioned . The whole issue doesn't have anything to do with SP2 because it existed before SP2 was ever released. The Live Update program is a part of the Norton program …

## All 13 Replies

THANK YOU, DLH., I wanted to e mail you DIRECT but do not have enought posts...Can you please tell me more about the firewall., How would I know if the firewall or SP2 is the problem, just cant update on Norton???? Would you suggest uninstalling the entire norton & reinstalling? Thanks Dave

Is it better to un install SP2 or NORTON to TRY to correct this?

I wouldn't uninstall SP2 if Norton is your only problem. Did you check this thread for the link to Norton issues?:
I believe there is also a link in there to a Norton fix, you may have to look through the thread a bit (or try the search function -- norton sp2).

If you upgraded to SP2 after you had Norton installed, removing and reinstalling may help, but if you installed Norton after SP2, it probably won't (unless it didn't install properly).

Norton provides instructions with that error on what to do with it when you get it. It is likely that there is a hyperlink contained in that error notice that will point you to a patch that you would need to download from Symantec. You download this patch and execute it and it would likely clear up your problem. If it doesn't, then the issue is not the same one I am thinking of.
SP2 firewall and Norton work very well together if you are using Systemworks and keep everything current. SP2 actually encourages you to use Norton or McAfee. But the error message is definately a Norton error message and not a windows one.

Norton provides instructions with that error on what to do with it when you get it. It is likely that there is a hyperlink contained in that error notice that will point you to a patch that you would need to download from Symantec. You download this patch and execute it and it would likely clear up your problem. If it doesn't, then the issue is not the same one I am thinking of.
SP2 firewall and Norton work very well together if you are using Systemworks and keep everything current. SP2 actually encourages you to use Norton or McAfee. But the error message is definately a Norton error message and not a windows one.

I don't see any error message from Norton in any of the above post ,unless its in one of the links ,so i don't know what error message you refer to ,
But a Trojan/Spyware can disable Nortons ,and updates from working and the ability to get them returns after the trojan/spyware is removed .
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Is it better to un install SP2 or NORTON to TRY to correct this?

This problem could occur because of Spyware , go on over to the Security section of this fourm and post you problem along with a hijackthis log .
Spyware & Trojans and Other Nasties
,,,,,,,,,,,,,,,,,,,,,,,,
Please Don't post the hijackthis log in this section Thanks .
,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Save it in a convenient permanent folder such as C:\HJT\, double click HijackThis.exe, and hit "Scan".

Your copy of HijackThis needs to be in a folder of it's own. When HJT fixes anything, it makes backups of the original files in the folder it is in. Since Temporary folders are emptied now and then (the files are DELETED), it would not be a good idea to have your backups there. Those backups would be VITAL to restoring your system if something went wrong in the FIX process!

1. Please go to you're 'My Documents' folder, right-click and select 'New > Folder' then name the folder 'HJT'.

2. Copy and paste HijackThis.exe to the new folder.

3. Close ALL windows except HJT

4. SCAN with HJT

DO NOT MAKE ANY CHANGES OR CLICK "FIX CHECKED" UNTIL WE CHECK THE LOG, AS SOME OF THE FILES ARE LEGIT AND VITAL TO YOUR COMPUTER'S HEALTH

The problem is in the redirector for Norton's "Live Update" that's what LU stands for. What has happened is that there are some older versions of Live update out there that are not exactly compatible with the newer versions and the patch is why it is necessary to to fill in that gap in order to make the Live update function work correctly. Please try visiting this page from Symantec to better understand the error. Nothing was hijacked, it's not a trojan or spyware. It's just a needed compatibility patch that can cure it. http://service1.symantec.com/SUPPORT/sharedtech.nsf/d3c44a1678bd8f45852566aa005902cb/aeede83fd244db6188256ed10050ce58?OpenDocument&src=bar_sch_nam

The problem is in the redirector for Norton's "Live Update" that's what LU stands for. What has happened is that there are some older versions of Live update out there that are not exactly compatible with the newer versions and the patch is why it is necessary to to fill in that gap in order to make the Live update function work correctly. Please try visiting this page from Symantec to better understand the error. Nothing was hijacked, it's not a trojan or spyware. It's just a needed compatibility patch that can cure it. http://service1.symantec.com/SUPPORT/sharedtech.nsf/d3c44a1678bd8f45852566aa005902cb/aeede83fd244db6188256ed10050ce58?OpenDocument&src=bar_sch_nam

Good one ,Im here to help and learn ,always learning,thanks .

?? I still dont see where the orignal poster gave a norton Error reported ,they just say that they are not able to update Nortons !!!!!!!!

I have had the problem before and knew enough about it. In the title of the thread, Norton was mentioned . The whole issue doesn't have anything to do with SP2 because it existed before SP2 was ever released. The Live Update program is a part of the Norton program that makes it so you are able to download the latest Virus and Security definitions from the Symantec site
I run SystemWorks Pro and Internet Security Pro and have used these for a few years. Uninstalling Norton and re-installing Norton won't fix this. Norton leaves behind residual files in the registry and unless you know how to completley and manually pull those out of the registry, you won't even be able to do the uninstall / re-install sucessfully because you have to manually delete this by hand in the registry editor. LU1806 , LU means "Live Update"

Norton only works best on a re-install when the hard drive has no references to Norton or Symantec in it anywhere. You have to pull out all of the registry entries and then go to C: /program files/Norton and delete that,after you have uninstalled it in the control panel. It's all got to be out of there to have a successful re-install. You have to clear it from your start menu too. If you don't know how to edit the registry on your own, don't do it. You will really mess it up potentially to the point of where you would have to reload the O/S.

BTW, LU 1806 is the Norton Error. please read this page. It should save you some \$\$ on the tech support side.
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2002071915240913?Open&src=bar_sch_nam&docid=2004071407423813&nsf=sharedtech.nsf&view=7e7f15291a25d938882567e50048a048&dtype=&prod=&ver=&osv=&osv_lvl=

commented: Great explanation, thanks! -- dlh +1

My HJT log:

Logfile of HijackThis v1.99.1
Scan saved at 10:33:00 PM, on 3/24/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
Z:\security suite\ewidoctrl.exe
C:\WINDOWS\system32\LxrSII1s.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Plaxo\2.6.2.7\PlaxoHelper.exe
C:\Palm\HOTSYNC.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\WINDOWS\explorer.exe
Z:\Hijack_This\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=56626&homepage=http://www.microsoft.com/isapi/redir.dll?prd={SUB_PRD}&clcid={SUB_CLSID}&pver={SUB_PVER}&ar=home
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=33568
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer by The Moore Family
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\RunOnce: [NAVNT 2006Seq] C:\DOCUME~1\Moore\LOCALS~1\Temp\LUProdRg.exe /f:C:\DOCUME~1\Moore\LOCALS~1\Temp\2006LUProdRg.ini /s:SPW_Set_Sequence
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [PlaxoUpdate] C:\Program Files\Plaxo\2.6.2.7\PlaxoHelper.exe -a
O4 - Global Startup: HotSync Manager.lnk = C:\Palm\HOTSYNC.EXE
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: Yahoo! Poker - http://download.games.yahoo.com/games/clients/y/pt3_x.cab
O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
O16 - DPF: {31E68DE2-5548-4B23-88F0-C51E6A0F695E} (Microsoft PID Sniffer) - https://support.microsoft.com/OAS/ActiveX/odc.cab
O16 - DPF: {60EFC337-15C2-4369-B2A0-3429B071D8B8} (Hewlett-Packard Printer Diagnostics) - http://ispe.sdc.hp.com/awebui/jsp/answerweb/applets/HPISWebManager.CAB
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1124933308190
O16 - DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} (Microsoft RDP Client Control (redist)) - https://68.188.10.202/Remote/msrdp.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/asa/ctrl/SymAData.cab
O16 - DPF: {FE5B9F54-7764-4C01-89F0-4862601EE954} (DigWebHelper Class) - http://photos.msn.com/resources/neutral/controls/DigWebX2.cab?10,0,910,0
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - Z:\security suite\ewidoctrl.exe
O23 - Service: Lexar Secure II (LxrSII1s) - Unknown owner - C:\WINDOWS\SYSTEM32\LxrSII1s.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

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