After I installed Service Pack 2 on my Windows XP PC, I lost the images (or icons) that often appear next to the favorite links under the Favorites menu in Internet Explorer. Now, they all have the default Internet Explorer image next to them. Having the images next to my favorite links was helpful, because it made it easier to find the link I was interested in accessing. And when I add new favorites, the default image is used as well. If anyone here knows of a solution for this or if there is a way to contact support at Microsoft (for free hopefully) for Service Pack 2 problems, I would very much appreciate it.