Member Avatar for missouriupser

I have a dell 4400 desktop with windows xp. I upgraded the cd drive to dvd drive. It has been working ok until now. My computer doesn't reconize it. I had to install Nero for the dvd drive because it wouldn't work with media player. What can I do? I wanted to try to correct it before putting it in the shop. I tried to do a system restore and my computer will not let me go back. I check the system restore setting and it's on but it doesn't want to let me go back in time. I can't figure out what on earth is causing that. I may have to have windows xp wiped out and reloaded. Can anyone help? Oh by the way I put in a cd drive this morning to see if the dvd player was bad and the computer will not operate it either. I gave me a message that the "IN CD helper in not correctly installed". Is this my problem? Where can I download it?

Thanks
Heath

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Dani AI

Generated

Short summary: Code 41 ("driver loaded but cannot find hardware") usually points to either a hardware/connection problem (BIOS does not see the drive) or a low‑level driver/filter conflict (packet‑writing drivers like InCD). and are on the right track — the next steps should diagnose whether this is physical or software and avoid a full reinstall unless necessary.

Suggested troubleshooting (in order):

  • Boot to BIOS/Setup first. If the drive does not appear there, Windows cannot see it either. Power off, reseat the power and data cable, try a different SATA/IDE cable and port, and check IDE jumpers if applicable. Try the drive on another PC or swap a known‑good drive into this machine to isolate the fault.

  • If BIOS sees the drive but Windows reports Code 41, inspect Device Manager. From the View menu choose "Show hidden devices" and remove any greyed‑out CD/DVD entries. Then reboot and let Windows redetect.

  • Packet‑writing (InCD/DirectCD) often leaves filter drivers that hide or break optical drives. If uninstalling Nero/InCD from Add/Remove Programs does not help, fully remove leftover filters: back up the registry, open HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} and delete UpperFilters and LowerFilters values if present, then reboot. Use a vendor cleanup utility (Nero CleanTool) if available to remove stubborn Nero/InCD components.

  • If System Restore won’t run from normal mode, boot Safe Mode and run rstrui.exe. If there are no valid restore points or restore fails repeatedly, back up personal files before attempting repair installs.

Final note: if the drive is not detected in BIOS after cable/power swaps and works in no other machine, the drive itself is likely failed and should be replaced. Always back up data and export registry keys before editing.

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Member Avatar for missouriupser

Here is a message I get when I used the wizard to dectect new hardware or existing hardware.
(Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41))
Please help if you know the answer.
Thanks
Heath

Member Avatar for cguan_77

try to uninstall the in cd or your nero..go to add or remove programs..make sure that your dvd is connected properly...

Member Avatar for Kraai

Have you tried uninstalling the drive, then reboot, and then reinstalling the drive? Also see if the drive will work on another computer. See also if all your cables are still tight.

Edit: I see that cguan and myself posted the same thing almost same time.

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