Member Avatar for iranai

I just received my new Dell Studio 1737 laptop. When I first turned it on, the sound worked. I shut it down and the sound hasn't work since then. I'm not sure whether I should have put this here or in the hardware issues forum.

This laptop is brand new. Very little has been done with it. I've checked all the settings and volume settings and nothing is working. Can anyone helped?

Thanks!

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  • Latest Post Latest Post by jaimil27

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As reported in the thread, the new Dell laptop produced sound on first boot but became silent after a shutdown. pointed out that Dell support is an option and asked for the model earlier in the thread. Before escalating to warranty service, a short, methodical check will quickly separate a simple configuration/driver issue from a hardware fault.

  • Quick checks: confirm the system volume and any media-player volume are not muted; look for a hardware mute or function-key mute (some laptops have a dedicated mute key or LED).
  • Headphone test: plug a known-good pair of headphones into the audio jack. Headphones working while speakers do not points to a speaker/connection issue; no sound from headphones points to a driver/service problem.
  • Playback device settings: right-click the speaker icon -> Playback devices (or Sounds) -> right-click inside the list and enable "Show Disabled Devices" -> enable and set "Speakers" as the Default Device. Also verify the default is not set to a digital/SPDIF output.
  • Device Manager: run devmgmt.msc -> Sound, video and game controllers. Note any missing devices, yellow icons, or "High Definition Audio Device" entries. Right-click a problematic entry to Update Driver or Uninstall (then reboot to allow Windows to reinstall).
  • Windows audio services: run services.msc and ensure "Windows Audio" and "Windows Audio Endpoint Builder" are Running and set to Automatic.
  • BIOS and vendor utilities: check BIOS to ensure onboard audio is Enabled. Also check any Dell audio utility (Waves/Dell Audio) or QuickSet—those can mute or redirect output.
  • Advanced test: boot from a Linux/Live USB to verify whether audio works outside Windows; this isolates hardware vs OS/driver problems.
  • If none of the above restores sound, contact Dell support (warranty) and list the tests performed to speed diagnosis.

Useful diagnostics to include when asking for further help: whether headphones produce sound, the exact Playback Devices visible, and any Device Manager error text. Caution: download drivers only from Dell or the audio chipset/vendor page and avoid unknown driver sites.

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Member Avatar for Salem

If it's that new, it should be Dell's problem.

Member Avatar for jaimil27

Hello Iranai,

There shouldn't be any major Hardware problem especially since you "just" bought the Laptop. Please tell me the Model # of your Laptop so I can further help you with this issue...

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