I have been trying to repair a laptop pc for a couple months now and have not had any success in finding a solution to the BSOD problem's.
Errors reported are as follows:
0x00000024 (0x001902FE, 0xB4BEE538, 0xB4BEE234, 0xB9CE63EE) NTFS.sys Address- B9CE63EE base at B9CE6000, datestamp 48025be5
I have also seen error 0x00000050 on occasion, but not as frequently as 0x000024.
These errors occur almost entirely when there is an office application running. (Word, Outlook, Excel & Access)
I have tried to repair and reinstall using the Office disk. I have tried uninstalling and reinstalling.
This machine will also restart inadvertently. It did earlier today when opening Outlook after installing Office 2k3 again.
The machine is a Dell Vostro 1500 and Dell will not send out a technician to troubleshoot this machine as they claim it is a software issue based on the errors reported above.
Is there any hope of getting this machine working correctly or should we drop it and use the Dell warranty to replace the entire machine? I really hate that option as it is not only wasteful but also dishonest.