Member Avatar for ayk-retail

My mom's computer running Windows XP randomly and sporadically "ALT-TABS" (goes to another window) without any reason. For example, she will be typing an email in Google Chrome and it will switch as she is typing (even if she is not typing) to MS Word or Excel (whatever she has open at the time). I tried this fix but it did not work.

Any help would be greatly appreciated!

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  • Latest Post Latest Post by ayk-retail

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Member Avatar for Suspishio

First, consider trying another keyboard in case there is some stuck/sticky membranes like Al & Tab.

The next thing occurring to me would be to scan for malware. The best tool for this is AntiMalwareBytes software - download location is in the Virus/Spyware forum.

Get that one out of the way so that we can rule out a trojan that is doing this.

Member Avatar for ayk-retail

First, consider trying another keyboard in case there is some stuck/sticky membranes like Al & Tab.

The next thing occurring to me would be to scan for malware. The best tool for this is AntiMalwareBytes software - download location is in the Virus/Spyware forum.

Get that one out of the way so that we can rule out a trojan that is doing this.

I poorly titled this post. It is not literally "ALT-TABBING," rather, it is just switching windows. So it's not a sticky keyboard.

She has the updated Kaspersky Anti-Virus installed so I suppose that rules out malware.

Thanks. Seems like a toughie to me. :-/

Member Avatar for Suspishio

I understand - your original post was perfectly well written from my point of view. But sticky membranes on the Alt & Tab keys could well produce the symptom in the manner you describe. But it was an outside chance worth mentioning.

Kaspersky is good but there are special tools for malware that might otherwise get past Kaspersky. I admit it's unlikely but ..

So, I hope it isn't to much trouble for you to run Anti-Malwarebytes on the PC and/or HijackThis and then post the logs on the forum. The Spyware/Virus forum here will tell you from where to download this special tool set.

Member Avatar for ayk-retail

Here is the HijackThis log. Good luck figuring it out lol.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:18:18 PM, on 8/20/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16876)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\ABBYY\FineReader\9.00\Licensing\PE\NetworkLicenseServer.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\WINDOWS\system32\PnkBstrB.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe
C:\Program Files\Dell Photo AIO Printer 922\dlbtbmon.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Logitech\QuickCam\Quickcam.exe
C:\Program Files\Saitek\SD6\Software\ProfilerU.exe
C:\Program Files\Saitek\SD6\Software\SaiMfd.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\WallpaperSS\WallpaperSS.exe
C:\Program Files\None\Common\RaUI.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe
C:\Documents and Settings\Barbara\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Barbara\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Barbara\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Barbara\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\WINDOWS\system32\dlbtcoms.exe
C:\PROGRA~1\Skype\Phone\Skype.exe
C:\WINDOWS\system32\winlogon.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Adobe\Reader 8.0\Reader\AcroRd32.exe
C:\Documents and Settings\Barbara\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Program Files\Microsoft Office\OFFICE11\EXCEL.EXE
C:\Program Files\Microsoft\Office Live\OfficeLiveSignIn.exe
C:\Documents and Settings\Barbara\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Barbara\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Barbara\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Barbara\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Barbara\Local Settings\Application Data\Google\Google Talk Plugin\googletalkplugin.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\ievkbd.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: gPhotoShow Toolbar Helper - {D6D45128-E25E-4036-90D1-F43872902148} - C:\Program Files\gPhotoShow Toolbar\v3.3.0.1\gPhotoShow_Toolbar.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: gPhotoShow Toolbar - {D3FBBA39-B2CD-4A1A-81B5-E940850BDF59} - C:\Program Files\gPhotoShow Toolbar\v3.3.0.1\gPhotoShow_Toolbar.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [googletalk] C:\Program Files\Google\Google Talk\googletalk.exe /autostart
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [ArcSoft Connection Service] C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
O4 - HKLM\..\Run: [Dell Photo AIO Printer 922] "C:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe"
O4 - HKLM\..\Run: [DLBTCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLBTtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\QuickCam\Quickcam.exe" /hide
O4 - HKLM\..\Run: [ProfilerU] C:\Program Files\Saitek\SD6\Software\ProfilerU.exe
O4 - HKLM\..\Run: [SaiMfd] C:\Program Files\Saitek\SD6\Software\SaiMfd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Barbara\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [WallpaperSS] C:\Program Files\WallpaperSS\WallpaperSS.exe
O4 - HKUS\S-1-5-21-861567501-813497703-725345543-1004\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Robert')
O4 - HKUS\S-1-5-21-861567501-813497703-725345543-1004\..\Run: [Google Update] "C:\Documents and Settings\Robert\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c (User 'Robert')
O4 - HKUS\S-1-5-21-861567501-813497703-725345543-1004\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'Robert')
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O4 - Startup: ERUNT AutoBackup.lnk = C:\Program Files\ERUNT\AUTOBACK.EXE
O4 - Global Startup: 802.11n PCI Wireless LAN Utility.lnk = C:\Program Files\None\Common\RaUI.exe
O4 - Global Startup: APC UPS Status.lnk = ?
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Web traffic protection statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\SCIEPlgn.dll
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://
Member Avatar for Suspishio

Looks absolutely fine to me.

Have you tried installing TWEAKUI. It's a long shot but if you go to the General sub-category and check the box labelled Prevent Apps from Stealing Focus.

Let us know. And although you thought it was random, perhaps there is a pattern - like particular apps stealing the focus.

Member Avatar for ayk-retail

Grr... I already tried that haha.

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