I have a mini ACER Aspire one laptop. This morning it had a page that said windows did not load properly and start in safe mode, nothing worked. I went and called ACER and the guy told me to go buy an external Hard drive container so that I could save the data before rebooting it.
Well it was a huge job to remove it, but alas when I put it in the container and plug it in to the USB port, it shows up but when I try to open it it fails, now I did have to use a password on the laptop when I turned it on and I know my password. How do I get this to open so that I can recover my files and then I will reinstall the windows on it in the original computer. Help me please!