Member Avatar for lauramagraham

Up until about 3 weeks ago I was able to burn cds no problem with media player. Now when i try it says "analysing" then "an error occured". I've tried a different brand of discs, my drivers are up to date, I've uninstalled and reinstalled the drive, I did a system restore for the earliest date available. nothing makes any difference. Funny thing is I can burn dvds with Convert X to Dvd no problem. Please help me, it's frustrating! thanks

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A concise diagnostic plan that fills gaps left in the thread: posted error C00D10DA while Windows Media Player goes from “analysing” to “an error occurred.” Several answers above raised software vs hardware causes (thanks to and ). The next checks should focus on the Windows burn stack and WMP state (not just drivers or different disc brands), plus a short isolation test to separate Windows/Media Player problems from true hardware failure.

Verify the IMAPI (Windows burning) service first. If the IMAPI CD‑Burning COM Service is disabled or failing, burns will fail even though the drive and drivers appear “okay.” Open Services (services.msc), find “IMAPI CD‑Burning COM Service,” set it to Manual/Automatic as appropriate and start it, or use the command-line to restore the service. See Microsoft’s guidance on this service. IMAPI CD‑Burning COM Service guidance (Microsoft). (support.microsoft.com)

Reset Windows Media Player state next: close WMP, clear its library/cache by removing the files in %LOCALAPPDATA%\Microsoft\Media Player\, then run the Windows Media Player troubleshooter or repair WMP via “Turn Windows features on or off.” Corrupt WMP databases or third‑party DLL conflicts can produce opaque C00D errors. Microsoft’s WMP troubleshooting notes show these repair paths. Troubleshoot Windows Media Player errors (Microsoft). (support.microsoft.com)

Repair and log collection: run sfc /scannow from an elevated command prompt to fix missing/corrupt system files that IMAPI/WMP rely on. Inspect Event Viewer (eventvwr.msc) under System and Application for IMAPI/WMP/driver errors and note Event IDs and exact messages — those entries are the best clue whether Windows is failing the burn call or the drive hardware is. MS community guidance commonly recommends SFC and Event Log review for missing IMAPI entries. (learn.microsoft.com)

Isolation tests and edge cases: run WMP “Run as administrator” briefly, try a trusted burner utility (e.g., ImgBurn/CDBurnerXP) just to see whether only WMP is affected, or boot a Linux live USB and attempt a burn with Brasero/K3b to prove hardware. Also keep in mind third‑party products that replace or register their own wmp.dll can break WMP behavior; repairing WMP (or removing that product) is a supported fix. WMP DLL conflict advisory (Microsoft). (support.microsoft.com)

Summary checklist (quick): confirm IMAPI service running → clear WMP library and run troubleshooter → run sfc /scannow and check Event Viewer → attempt burn with alternate software or Linux to isolate hardware. If Linux cannot burn either, hardware (laser/mechanism) is likely; if Linux can burn, focus on WMP/Windows stack repairs above.

Recommended Answers

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Member Avatar for caperjack

"an error occured".

hi,it usually gives a hint as to what the error is ,like a number or some other info,please tell us what the error says ,thanks

Edited by caperjack because: n/a
Member Avatar for lauramagraham

It says "You've encountered error message C00D10DA while using Windows Media Player. The following information might help you troubleshoot the issue." I've tried all their suggestions, such as closing programmes, different discs, etc.... thanks

Member Avatar for caperjack

don't know what version you are using ,so did you try a media player update

Member Avatar for caperjack

also did you or do you have any other burning software installed

Member Avatar for lauramagraham

I installed one to try but I had the same problem so i deleted it pretty much straight away. I'm using Media Player 11 and I've automatic updates on so i assume Media Player would get updated automatically??

Member Avatar for candaceusa

Might be issue with your Nero. Try to reinstall nero or any other burning software.

Member Avatar for caperjack

also some info i find in search mention Roxie software ,that was why i asked about other software ,you were suppose to give name ,not just say yeah i had one and deleted it

Member Avatar for tiberiuskirk

I've caused something like this. Trying to fix a couple of faults with my Dell Inspiron 6000 Laptop. CDs aren't recognised but DVDs play fine. I think I might have changed registry settings after some online advice. Can anyone help.

Member Avatar for stryker4526

If you had other burning software installed before, that might be the problem. There are certain steps you have to take in order for the old software to relinquish control back to the software you currently have.
It's also possible that one of the lasers in your drive burned out or was otherwise damaged, as CD/DVD combo drives have to separate lasers. In that case you need a new drive.

Member Avatar for Member #533276

If you had other burning software installed before, that might be the problem. There are certain steps you have to take in order for the old software to relinquish control back to the software you currently have.
It's also possible that one of the lasers in your drive burned out or was otherwise damaged, as CD/DVD combo drives have to separate lasers. In that case you need a new drive.

i fully agree with this.. in my case it was a hardware fault.
try to swap the CD/DVD combo into another laptop ?

Member Avatar for tiberiuskirk

Thanks stryker! Diagnostics say drive is ok but I suppose if you hear hooves think horses not Zebras. Its the software thing that bugs me tried a couple of things in regedit but think it may have added to my confusion. Is there an uncomplex way to sort out drivers

Member Avatar for stryker4526

Thanks stryker! Diagnostics say drive is ok but I suppose if you hear hooves think horses not Zebras. Its the software thing that bugs me tried a couple of things in regedit but think it may have added to my confusion. Is there an uncomplex way to sort out drivers

Eh... once you have to start messing around in regedit and with drivers, "uncomplex" can't be used to describe any solution for someone without a lot of experience in messing with the "nitty gritty," so to speak, of computer systems. Have you gone to the manufacturer's website to try and download the latest driver? Once you install a driver, Windows will usually use the last one you installed and/or overwrite the old one. Did you try using Google to see if there were any additional steps you had to take in order to actually completely remove your old burning software and relinquish control of the recorder back to your system? At this point my recommendation would be to swap the drive and see if another one works so you can possibly eliminate/determine a hardware issue, but if you can't do that the easiest thing for you might be to wipe the hard disk and start over. I know when I was young and inexperienced with computers and this same thing happened to me, that's what I finally had to resort to.
Hopefully you can find a solution without needing to do that though!

Member Avatar for tiberiuskirk

Found out today my brother has an 6000 with a broken screen. The only problem with trying a drive swap is finding the thing in my nephews room.

Member Avatar for Bob_180_Bob

sorry jumped in too early please ignore this post

Edited by Bob_180_Bob because: n/a
Member Avatar for mjdodd

Igave up on burning software,cleared out the whole lot updated to Win 7 then download for a small sum somesoftwate ,from a hair cleaning firm! and have had no trouble at all since after many trials and tribulations in the past.

However I also agree it could be a drive problem.
LOL
M

Member Avatar for Bob_180_Bob

Igave up on burning software,cleared out the whole lot updated to Win 7 then download for a small sum somesoftwate ,from a hair cleaning firm! and have had no trouble at all since after many trials and tribulations in the past.

However I also agree it could be a drive problem.
LOL
M

"from a hair cleaning firm"?

please explain???

Member Avatar for mjdodd

ashampoo 10$ google 'ashampoo' if you want, its a bit flashy but works well!
M

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